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Step 1: Begin

This guide walks you through the simple steps that network administrators should complete to set up the Juniper Support Insights application, onboard cloud-connected devices, and gather operational insights from the devices.

Create Juniper Support Insights Account

To access Juniper Support Insights, you must create an account in Juniper Support Insights and activate your account. You can create an account in Juniper Support Insights in one of the following ways:

  • If you do not have an invite to join an organization, access the Juniper Support Insights portal, create an account, and create your organization.

  • If you already have an invite from the administrator of an organization in Juniper Support Insights, use the invite to create an account and join the organization.

Create an Account Without an Invite

To create an account and log in as the first admin user without an invite:

Note:

By default, the user who creates an organization has the admin role in the organization.

  1. Access Juniper Support Insights at https://jsi.ai.juniper.net/ from a web browser.

    Note:

    Juniper Networks recommends that you use the latest version of Chrome, Firefox, or Safari browsers to access Juniper Support Insights.

  2. Click Create Account.

    The New Account page appears.

  3. Type your first name, last name, e-mail address, and password.

    The password is case sensitive and can contain up to 32 characters, including special characters, based on the password policy of the organization.

  4. Click Create Account.

    Juniper Support Insights sends a confirmation e-mail to activate your account.

  5. From your e-mail account, open the verification e-mail sent by Juniper Support Insights, and click Validate me.

    The New Account page appears.

  6. Once you have successfully created an account with Juniper Support Insights, you can now create an organization. See Create Organization and Configure Settings.

Create an Account Using an Invite

If you have received an invite from an administrator to join an existing organization:

  1. From your e-mail account, open the invitation e-mail sent by Juniper Support Insights and click Access organization-name.

    The Invite to Organization page opens in your default browser.

  2. Click Register to Accept.

    The New Account page appears.

  3. Type your first name, last name, e-mail address, and password.

    The password is case sensitive and can contain up to 32 characters, including special characters, based on the password policy of the organization.

  4. Click Create Account.

    Juniper Support Insights sends a confirmation e-mail to activate your account.

  5. From your e-mail account, open the verification e-mail sent by Juniper Support Insights, and click Validate me.

    The Select an Organization page appears.

  6. Click the organization for which you received the invite.

    You are logged in to the application and can access the selected organization. The tasks you can perform in this organization depends on your user role. See Predefined User Roles Overview for more information.

Create Organization and Configure Settings

An organization represents the customer (for a service provider) or a branch (for an enterprise). You are the super user for the organization that you create. A super user in Juniper Support Insights can create an organization, configure organization settings and invite users to access the organization.

You can create an organization from the login page where you log in to Juniper Support Insights, or by clicking the Utilities option in My Account page.

To create an organization:

  1. Log into Juniper Support Insights.

  2. Click Create Organization on the login page.

    The Create Organization page appears.

  3. In the Organization Name field, enter a name for the organization.

  4. Click Ok.

    The organization appears in the organization list on the login page.

  5. Click the organization you created.

    You have successfully logged in to your organization in Juniper Support Insights.

You can now perform the following tasks:

  • View organization name and organization ID, modify the organization name, and assign organization to a Managed Service Provider (MSP).

  • Enable or disable the password policy for the organization and modify the password policy when the password policy is enabled.

  • Modify the session timeout policy for the organization.

  • Add, modify, and delete identity providers.

  • Add, modify, and delete custom roles.

  • Enable or disable the Juniper Networks support team access to the organization for troubleshooting.

  • Configure webhooks for the organization.

  • Integrate your Juniper support resources to your organization.

  • Generate, edit, and delete API tokens for various roles in the organization.

  • Add Lightweight Collector (LWC) account to gather operational information from devices in the organization.

For detailed information and the steps to configure organization settings, see Manage Organization Settings.

Add Users to Organization

You must be an administrator with Super User privileges to manage users and user invitations. You can add a user to the organization by sending the user an invite from Juniper Support Insights. When you send an invite, you can assign a role to the user depending on the function they need to perform in the organization.

To invite an user to the organization:

  1. Click Organization > Administrators.

    The Administrators page appears.

  2. Click the Invite Administrators icon.

    The Administrators: New Invitation page appears.
  3. Enter user details such as e-mail address, first name and last name, and the role that the user should perform in the organization. For more information about user roles, see Predefined User Roles Overview.

    The first name and last name can be up to 64 characters each.

  4. Click Invite.

    An e-mail invite is sent to the user and the Administrators page displays the staus of the user as Invite Pending. The user must accept the invitation within seven days, after which the invitation expires. If the status changes to Invite Expired, you can delete the user, reinvite the user, or cancel the invitation. For more information, see Manage Users and Invites.

  5. (Optional) Repeat the above steps to add more users to the organization.