Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 
 

Returning the QFX5200 Chassis or Components

Locating the Serial Number on a QFX5200 Device or Component

If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).

If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.

Listing the Chassis and Component Details Using the CLI

To list the QFX5200 switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. The following examples shows the output for the QFX5200-32C models.

The next example shows the output from the QFX5200-32C-L models.

Note:

You must remove the fan module to read the fan serial number from the serial number ID label. The fan module serial number cannot be viewed through the CLI. Fan Tray 2 refers to the third module from the left, counting from 0.

Locating the Chassis Serial Number ID Label on a QFX5200

The location for the chassis serial number ID label is located on the right side of the QFX5200-32C and QFX5200-32C-L port panel. See Figure 1 for an example of where to find the serial number ID.

Figure 1: Location of the Serial Number ID Label on a QFX5200-32C or a QFX5200-32C-L SwitchLocation of the Serial Number ID Label on a QFX5200-32C or a QFX5200-32C-L Switch

The serial number is also available in the output of the show chassis hardware operational mode CLI command.

Locating the Serial Number ID Labels on FRU Components

The power supplies and fan modules installed in a QFX5200 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

  • AC power supply—The serial number ID label is on the top of the AC power supply.

  • Fan module—The serial number ID label is on the top of the fan module.

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

  1. Determine the part number and serial number of the defective component.
  2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
  3. Provide the following information in your e-mail message or during the telephone call:
    • Part number and serial number of component

    • Your name, organization name, telephone number, and fax number

    • Description of the failure

  4. The support representative validates your request and issues an RMA number for return of the component.
  5. Pack the component for shipment.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

  • When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual components in antistatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.

Packing a QFX5200 Device or Component for Shipping

If you are returning a QFX5200 or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a QFX5200 or component:

Ensure that you have the following parts and tools available:

  • ESD grounding strap.

  • Antistatic bag, one for each component.

  • If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

This topic describes:

Packing a QFX5200 Switch for Shipping

To pack a QFX5200 for shipping:

  1. Power down the switch and remove the power cables. See Powering Off a QFX5200.
  2. Remove the cables that connect the QFX5200 to all external devices.
  3. Remove all field-replaceable units (FRUs) from the switch.
  4. Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
  5. Remove the switch from the rack or cabinet (see QFX5200 Installation Safety Guidelines) and place the switch in an antistatic bag.
  6. Place the switch in the shipping carton.
  7. Place the packing foam on top of and around the switch.
  8. If you are returning accessories or FRUs with the switch, pack them as instructed in Packing QFX5200 Components for Shipping.
  9. Replace the accessory box on top of the packing foam.
  10. Close the top of the cardboard shipping box and seal it with packing tape.
  11. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing QFX5200 Components for Shipping

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX5200 components:

  • Place individual FRUs in antistatic bags.

  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Close the top of the cardboard shipping box and seal it with packing tape.

  • Write the RMA number on the exterior of the box to ensure proper tracking.