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Returning a QFX5100 Device or Component for Repair or Replacement

If you need to return a QFX5100 switch or component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the component. For instructions, see Locating the Serial Number on a QFX5100 Device or Component.
  2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center (JTAC) as described in Contacting Customer Support to Obtain a Return Materials Authorization for a QFX Series Device or Component.
    Note:

    Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the switch or component for shipping as described in Packing a QFX5100 Device or Component for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html.