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Returning the PTX3000 Chassis or Components

Displaying PTX3000 Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the chassis or component. To list all of the PTX3000 components and their serial numbers, enter the following command-line interface (CLI) command:

Most components also have a small rectangular serial number ID label (see Figure 1) attached to the component body.

Figure 1: Serial Number ID Label Serial Number ID Label 

PTX3000 Component Serial Number Locations

Chassis Serial Number Label

The serial number label is located as shown in Figure 2.

Figure 2: Chassis Serial Number LabelChassis Serial Number Label

Control Board Serial Number Label

The serial number label is located as shown in Figure 3.

Figure 3: Control Board Serial Number LabelControl Board Serial Number Label

Craft Interface Serial Number Label

The serial number label is located as shown in Figure 4.

Figure 4: Craft Interface Serial Number LabelCraft Interface Serial Number Label

Fan Tray Serial Number Label

The serial number label is located as shown in Figure 5.

Figure 5: Fan Tray Serial Number LabelFan Tray Serial Number Label

FPC Serial Number Label

The serial number label is located as shown in Figure 6.

Figure 6: FPC3-SFF-PTX Serial Number LabelFPC3-SFF-PTX Serial Number Label

IPLC Serial Number Label

The serial number label is located as shown in Figure 7.

Figure 7: IPLC Serial Number LabelIPLC Serial Number Label

PIC Serial Number Label

PIC serial number label location varies for each PIC. See Figure 8, Figure 9, and Figure 10 for examples of PIC serial number location.

Figure 8: 10-Gigabit Ethernet PIC Serial Number Label10-Gigabit Ethernet PIC Serial Number Label
Figure 9: 40-Gigabit Ethernet PIC Serial Number Label40-Gigabit Ethernet PIC Serial Number Label
Figure 10: 100-Gigabit Ethernet PIC Serial Number Label100-Gigabit Ethernet PIC Serial Number Label

PSM Serial Number Label

The serial number label is located as shown in Figure 11.

Figure 11: PSM Serial Number LabelPSM Serial Number Label

Routing Engine Serial Number Label

The serial number label is located as shown in Figure 12.

Figure 12: Routing Engine Serial Number LabelRouting Engine Serial Number Label

RCB Serial Number Label

The serial number label is located as shown in Figure 13.

Figure 13: RCB Serial Number LabelRCB Serial Number Label

RCB Companion Card Serial Number Label

The serial number label is located as shown in Figure 14.

Figure 14: RCB Companion Card Serial Number LabelRCB Companion Card Serial Number Label

SIB Serial Number Label

The serial number label is located as shown in Figure 15 and Figure 16.

Figure 15: SIB-SFF-PTX-240 Serial Number LabelSIB-SFF-PTX-240 Serial Number Label
Figure 16: SIB3-SFF-PTX Serial Number LabelSIB3-SFF-PTX Serial Number Label

Contact Customer Support to Obtain Return Material Authorization

If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or hardware component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

  • Your existing service request number, if you have one

  • Serial number of the component

  • Your name, organization name, telephone number, fax number, and shipping address

  • Details of the failure or problem

  • Type of activity being performed on the device when the problem occurred

  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note:

For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Tools and Parts Required to Remove Components from a PTX3000

To remove components from the PTX3000 or the PTX3000 from a rack, you need the following tools and parts:

  • 2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block

  • 10 mm nut driver

  • Blank panels to cover empty slots

  • Electrostatic bag or antistatic mat, for each component

  • Electrostatic discharge (ESD) grounding wrist strap

  • Flat-blade (–) screwdriver

  • Mechanical lift (for the chassis)

  • Phillips (+) screwdrivers, numbers 1 and 2

  • Rubber safety cap for fiber-optic interfaces and cable

  • Wire cutters

Packing the PTX3000 for Shipment

To pack the PTX3000 for shipment:

  1. Retrieve the shipping crate and packing materials in which the PTX3000 was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.
    Tip:

    You can order a replacement shipping container from Juniper Networks. The PTX3000 shipping container model number is PKG-PTX3000-S.

  2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and connect the strap to the ESD point on the chassis.
  3. On the console or other management device connected to the primary Routing Engine, enter CLI operational mode. To power off the PTX3000, see Powering Off the PTX3000.
  4. Disconnect power from the PTX3000. For instructions, see the procedure to disconnect power inReplacing a PTX3000 DC PSM.
  5. Remove the cables that connect to all external devices.
  6. Remove all Field Replaceable Units (FRUs) from the PTX3000.
  7. Remove the front doors, if they are installed on the upper or lower card cage.
  8. Remove the PTX3000 from the rack. Place the mechanical lift platform under the PTX3000, unscrew and remove the mounting screws from the rack, and move the PTX3000 to the shipping crate.
  9. Place the PTX3000 in the shipping crate or onto the pallet. If on a pallet, bolt the chassis to the pallet.
  10. Cover the chassis with an ESD bag and place the packing foam on top of and around the PTX3000.
  11. Replace the accessory box on top of the packing foam.
  12. Securely tape the box closed or place the crate cover over the PTX3000.
  13. Write the RMA number on the exterior of the box to ensure proper tracking.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

  • When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual components in antistatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.