Contacting Juniper Networks Technical Assistance Center

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:

• On the Web, using the Case Manager link at: https://www.juniper.net/support/

• By telephone:

  • From the US and Canada: 1-888-314-JTAC

  • From all other locations: 1-408-745-9500

  If contacting JTAC by phone, enter your 12-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing case number, if you have one

• Details of the failure or problem

• Type of activity being performed on the platform when the problem occurred

• Configuration data using one or more of the show commands