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Troubleshooting the JRR200

Troubleshooting Resources for JRR200 Route Reflector

To troubleshoot JRR200 route reflector, use the command-line interface (CLI) and LEDs on the chassis:

  • LEDs—When the JRR200 route reflector detects an alarm condition, the status LED on the front panel glows red.

  • CLI—The CLI is the primary tool for controlling and troubleshooting hardware and network connectivity. Use the CLI to display more information about alarms. CLI commands display information about network connectivity derived from the ping and traceroute utilities.

  • JTAC—If you need assistance during troubleshooting, you can contact the Juniper Networks Technical Assistance Center (JTAC) by using the Web or by telephone. If you encounter software problems, or problems with hardware components not discussed here, contact JTAC.

Chassis Component Alarm Conditions on JRR200 Route Reflector

You can monitor chassis alarms through the Status LED. When the JRR200 route reflector detects an alarm condition, the Status LED on the front panel glows red. The level of severity can be either major (steady red) or minor (blinking red). To view a more detailed description of the alarm cause, issue the show chassis alarms and show system alarm commands.

Table 1 describes alarms that can occur for the JRR200 route reflector chassis component.

Table 1: Alarms for JRR200 Route Reflector Chassis Components

Component

Alarm Conditions

Action

Alarm Severity

Fan

At least one of the fans have failed.

  • Check and adjust the room temperature, if possible.

  • Check the air flow and ensure that the airflow through JRR200 route reflector is unobstructed.

  • Replace the failed fan tray to avoid failure of the other fan trays.

  • Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Steady red (major)

The JRR200 route reflector chassis temperature is too warm.

  • Check the room temperature.

  • Check the air flow.

  • Run all the Fans at full speed.

  • Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Yellow (minor)/Red (major)

Missing fan tray

Install the missing fan tray.

Red (major)

Fan over-speeding

  • Check if the fan is spinning more than the configured speed.

  • Replace the fan tray as it is likely to fail.

Yellow (minor)

Fan spinning below its speed

  • Check if the fan is spinning below the configured speed.

  • Replace the fan tray as it is likely to fail.

Yellow (minor)

Impeding fan failure

Replace the fan tray.

Yellow (minor)

Power supply

A power supply has failed.

Replace the power supply.

Steady red (major)

A power supply unit is not present.

Install a power supply unit in the empty slot. JRR200 route reflector requires two power supply units to be installed.

Power cord is not connected.

Verify and ensure that the power cord is connected properly.

Power supply fan failure.

As it is a non-recoverable fault, replace the power supply.

Yellow (minor)

Input failure to the power supply

  • Check the voltage of the power source if it is in the operating range.

  • Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Red (major)

Power supply drawing more current than it should.

Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Yellow (minor)

Unrecognized power supply

Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Red (major)

Power supply not powered on.

Connect the power supply to the power source.

Red (major)

Power supply internal devices failure.

  • Replace the power supply.

  • Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll-free within the United States and Canada) or 1-408-745-9500 (from outside the United States).

Red (major)

Mix of AC and DC power supplies installed.

Check if all the power supplies installed are of the same type.

Yellow (minor)

USB

USB Device not detected

  • Check if there is any power supply issue to the USB slot.

  • Check for the port level failures.

  • Check for USB link to port from PCH failures.

  • Check if the USB is faulty, and replace the faulty USB.

Yellow (minor)