Contacting Customer Support to Obtain a Return Materials Authorization for a CTP151 Device

If you are returning a CTP151 device or component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

For instructions on locating the serial number of the device or component you want to return, see Locating the Chassis Serial Number ID Label on a CTP151 Device.

Before you request an RMA from JTAC, be prepared to provide the following information:

• Your existing service request number, if you have one

• Serial number of the component

• Your name, organization name, telephone number, fax number, and shipping address

• Details of the failure or problem

• Type of activity being performed on the device when the problem occurred

• Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

• Service Request Manager: https://support.juniper.net/support

• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.