Preface : Requesting Technical Support

Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
JTAC Policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at
https://www.juniper.net/customers/support/downloads/710059.pdf
Product Warranties—For product warranty information, visit
https://www.juniper.net/support/warranty/
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

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