Preface : Requesting Technical Support

Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
JTAC Policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at
Product Warranties—For product warranty information, visit
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

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Media Flow Controller and Media Flow Manager Installation Guide
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