Packet Design, Inc., provides the technical support for the Virtual Route Explorer products.

Telephone Support

Packet Design provides one number to call (1-408-490-1050) for support regardless of product or location. Calls are redirected to the appropriate support center in the U.S. Telephone support is available 8:00 AM to 8:00 PM Eastern Time (United States), Monday through Friday.

E-mail Support

Packet Design offers 24-hour, Monday through Friday e-mail requests at the following e-mail: When using this method to contact support, please include the following information for prompt service: