Contacting Customer Support

After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways.

You can contact JTAC 24 hours a day, seven days a week.

• On the Web, using the Case Manager link at https://www.juniper.net/support/
• By telephone:

  From the US and Canada: 1-888-314-JTAC

  From all other locations: 1-408-745-9500

If contacting JTAC by telephone, enter your 11–digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the router when the problem occurred
• Configuration data displayed by one or more show commands