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HPE Marvisアプリを使用したトラブルシューティング

以下の手順に従って、無線および有線のクライアント、デバイス、サイトの問題をトラブルシューティングします。

ワイヤレスクライアントのトラブルシューティング

HPE Marvisアプリを使用すると、無線クライアントとそれに関連するアクセスポイント(AP)の障害を確認できます。

無線 クライアントで問題が発生しているかどうかを確認するには、[Teams] ウィンドウに [Troubleshoot client name] などの語句を入力します。

Here's an example that shows the details HPE Marvis provides for the phrase "troubleshoot client name." In this case, HPE Marvis reports that the client is experiencing an authorization error due to a connection timeout.

Chat interface showing troubleshooting report for client aconcagua with authorization error due to connection timeout during authentication. Recommendations: update Wi-Fi password, check radius server reachability, ensure user certificate validity. Options include Client Insights and Failure Timeline.

You can click the issue to view details. You can click the Client Insights or Failure Timeline option for more details. In some cases, HPE Marvis also provides recommendations to fix the issue, as the screenshot shows.

Here are some sample phrases that you can use to troubleshoot wireless clients:

  • how was <client name> on June 22nd

  • tshoot client <mac or name> on June 21

有線クライアントのトラブルシューティング

問題が発生している有線クライアントを表示するには、次のようなフレーズを使用します。

  • tshoot有線クライアント<Mac>

  • クライアント名のトラブルシューティング

Here's an example that shows the details HPE Marvis provides for the phrase "tshoot wired client <mac>".

Chat interface showing a query about troubleshooting wired client dc:a6:32:c7:e6:d5 and HPE Marvis response stating no issues found with Raspberry Pi Trading Ltd from Jun 19th 12:00 AM to Jun 26th 1:30 PM.

デバイスのトラブルシューティング

HPE Marvisアプリを使用して、AP、スイッチ、またはWANエッジデバイスの問題を確認できます。

デバイスに問題が発生しているかどうかを確認するには、Teams ウィンドウに "tshoot switch name" や "tshoot device name" などのフレーズを入力します。

Here's an example that shows the details HPE Marvis provides for the phrase "tshoot switch name." In this case, HPE Marvis reports that two clients connected to the switch experienced an authentication failure.

Troubleshooting report for network switch ld-cup-idf-d-sw1_11 from HPE Marvis highlights authentication failures on interface ge-1/0/17 for wired clients, configuration failure, and high latency on interfaces.

You can click the issue to view details. You can click the Switch Insights or Failure Timeline option for more details. In some cases, HPE Marvis also provides recommendations to fix the issue, as the following screenshot shows:

Troubleshooting report from HPE Marvis showing network issues for a client between June 19th and June 26th: slow roam with high latency, low access point power at 25.5 W, and poor wireless coverage 22 percent of the time. Recommendations include adding access points and checking for sticky device connections. Options for Client Insights and Failure Timeline are available.

不満のあるデバイスやクライアントのトラブルシューティング

問題が発生しているデバイス(不満足なデバイス)を確認するには、HPE Marvisチャットウィンドウに「不満足<デバイスタイプ>」というフレーズを入力するだけです。たとえば、不満足なWANエッジデバイスを表示したい場合、「不満足なWANエッジ」と入力すると、HPE Marvisに問題が発生しているすべてのWANエッジが表示されます。

Here are a few examples. You can click any device to view the issues.

Unhappy WAN edges:

Chat interface displaying gateways with issues on June 26th from 12:00 AM to 7:16 PM. Seattle Gateway Mac 02:00:01:de:81:75 at Site Seattle and LD_SRX Gateway Mac fc:33:42:62:af:00 at Site Live-Demo. Shield icons and arrows provide more details. Text input field at the bottom for queries.

Unhappy APs:

Chat interface showing a list of Access Points with issues on June 26 between 12:00 AM and 7:14 PM. Details include AP names, MAC addresses, IP addresses, and sites.

Unhappy Switches:

Chat interface showing virtual assistant HPE Marvis responding to a query about unhappy switches, listing network switches with issues on June 26th from 12:00 AM to 7:12 PM. Each entry includes switch name, MAC address, IP address, site location, and an arrow icon for more details.

Unhappy Wireless Clients:

Chat interface showing a query about unhappy wireless clients. HPE Marvis lists clients with WiFi issues at Live-Demo site on June 22nd, including client names, MAC addresses, IP addresses, and an arrow icon for more details.

サイトのトラブルシューティング

HPE Marvisアプリを使用してサイトのトラブルシューティングを行い、サイトレベルの障害を特定できます。

デバイスに問題が発生しているかどうかを確認するには、Teams ウィンドウに "サイト nameのトラブルシューティング" などの語句を入力します。

Here's an example that shows the details HPE Marvis provides for the phrase "troubleshoot site name." HPE Marvis shows the troubleshooting results for the site. HPE Marvis classifies these failures under the following categories:

  • Wireless

  • Wired

  • WAN

Troubleshooting interface for Live-Demo with issue summary from June 19th 12:00 AM to June 26th 1:30 PM. Wireless issues include Authorization, AP Disconnect, and Asymmetry Uplink. Wired issues include Authentication. WAN shows no major issues. Categories are expandable for detailed exploration.

You can click the expand arrow to view more details. You can drill down further to view site-level insights and device-level insights.

Troubleshooting report summarizing network issues from June 19th 12:00 AM to June 26th 1:30 PM. Wireless section highlights authorization failures on SSID Live_demo_only and AP LD_RS_Support, AP disconnects on LD_Collin's AP, and poor coverage on LD_MCB_AP. Wired section mentions authentication issues. WAN section reports no major problems. Site Insights link provided for more details.