If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Note: Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at https://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) using the Case Manager link at https://www.juniper.net/support/, or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
When you need to return a component: