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Contacting Customer Support

After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways. You can contact JTAC 24 hours a day, seven days a week:

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:


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