Returning Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain a Return Material Authorization (RMA) number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until you have received an RMA. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the shipper via collect freight.
See the customer support Web page for complete repair and return policies and procedures.