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Requesting Support

For technical support, open a support case with the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (from the United States, Canada, or Mexico) or 1-408-745-9500 (from elsewhere).

If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:


user@host> request support information | save filename

To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net:pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net. For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

Revision History

9 January 2006—530-012980-01 Revision 2. Changed replacement procedures to reflect the fact that some Routing Engines might or might not have retaining screws.
13 April 2005—530-012980-01 Revision 1. Added table of supported Routing Engines by chassis. Added table of Routing Engine specifications. Added information about removing and replacing a Routing Engine on the M7i, M10i, M320, and T320 routers, T640 routing node, and TX Matrix platform.
29 October 2004—530-012374-01 Revision 1. Changed document title and deleted information about removing and replacing a Routing Engine on the T320 router and the T640 routing node.
8 July 2002—530-008051-01 Revision 1.

Copyright © 2006, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, NetScreen, NetScreen Technologies, the NetScreen logo, NetScreen-Global Pro, ScreenOS, and GigaScreen are registered trademarks of Juniper Networks, Inc. in the United States and other countries.

The following are trademarks of Juniper Networks, Inc.: ERX, ESP, E-series, Instant Virtual Extranet, Internet Processor, J2300, J4300, J6300, J-Protect, J-series, J-Web, JUNOS, JUNOScope, JUNOScript, JUNOSe, M5, M7i, M10, M10i, M20, M40, M40e, M160, M320, M-series, MMD, NetScreen-5GT, NetScreen-5XP, NetScreen-5XT, NetScreen-25, NetScreen-50, NetScreen-204, NetScreen-208, NetScreen-500, NetScreen-5200, NetScreen-5400, NetScreen-IDP 10, NetScreen-IDP 100, NetScreen-IDP 500, NetScreen-Remote Security Client, NetScreen-Remote VPN Client, NetScreen-SA 1000 Series, NetScreen-SA 3000 Series, NetScreen-SA 5000 Series, NetScreen-SA Central Manager, NetScreen Secure Access, NetScreen-SM 3000, NetScreen-Security Manager, NMC-RX, SDX, Stateful Signature, T320, T640, T-series, and TX Matrix. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. All specifications are subject to change without notice. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.


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