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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/ .

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, visit us at https://www.juniper.net/support/requesting-support.html.

Revision History

28 January 2008—530-017281-01. Revision 5. Added information about the T1600 routing node. Removed information about the EOL M20 router. Updated image for installing a XENPAK module.
19 October 2007—530-017281-01. Revision 4. Added a reminder that the M40e FPC must be taken offline before it can be removed from the router. Added caution for allowing clearance when installing a XENPAK module.
20 December 2006—530-017281-01. Revision 3. Added product reclamation and recycling section.
27 October 2006—530-017281-01. Revision 2. Removed information regarding the M5, M10, M40, and M160 routers.
6 October 2006—530-017281-01. Revision 1. Changed the title of the manual. Added replacement procedures for replacing XFP transceivers in PICs and cFPCs, and for replacing PICs in the M120 router.
19 January 2005—530-012691-01. Revision 1. Reorganized the document and updated the technical support information.
5 January 2004—530-009711-01. Revision 2. Added instructions for removing and replacing PICs in the M320 router. Added instructions for removing and replacing XENPAK modules.
22 September 2003—530-009711-01. Revision 1. Added instructions for removing and replacing PICs in the M7i and M10i routers. Added instructions for cleaning fiber-optic ports.
7 April 2003—530-009486-01. Revision 1.

Copyright © 2008, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOS and JUNOSe are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.

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