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Requesting Support

For technical support, open a support case with the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (from the United States, Canada, or Mexico) or 1-408-745-9500 (from elsewhere).

If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:


user@host> request support information | save filename

To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net:pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net. For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

Revision History

TBD 2006—530-017281-01, Revision 2. Removed information regarding the M5, M10, M40, and M160 routers.
6 October 2006—530-017281-01, Revision 1. Changed the title of the manual. Added replacement procedures for replacing XFP transceivers in PICs and cFPCs, and for replacing PICs in the M120 router.
19 January 2005—530-012691-01 Revision 1. Reorganized the document and updated the technical support information.
5 January 2004—530-009711-01 Revision 2. Added instructions for removing and replacing PICs in the M320 router. Added instructions for removing and replacing XENPAK Modules.
22 September 2003—530-009711-01 Revision 1. Added instructions for removing and replacing PICs in the M7i and M10i routers. Added instructions for cleaning fiber-optic ports.
7 April 2003—530-009486-01 Revision 1.

Copyright © 2006, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOS and JUNOSe are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.


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