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Requesting Support

For technical support, open a support case with the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (from the United States, Canada, or Mexico) or 1-408-745-9500 (from elsewhere).

If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:


user@host> request support information | save filename

To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net:pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net. For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

For documentation issues, fill out the bug report form located at https://www.juniper.net/techpubs/docbug/docbugreport.html.

Revision History

9 January 2006—530-015179-01. Revision 1. Added Enhanced II FPCs for the M320 router and the Enhanced Scaling FPC4 for the T640 routing node.
14 September 2005—530-012710-01. Revision 4. Added Enhanced II FPCs for the T320 and T640 routing platforms and removed M160 FPC information.
13 June 2005—530-012710-01. Revision 3. Added Enhanced Plus FPC2 information for the M40e router.
5 April 2005—530-012710-01. Revision 2. Added Enhanced Plus FPC information for the M20 and M40e routers.
19 January 2005—530-012710-01. Revision 1. Added FPC installation instructions for the M320 and T320 routers and the T640 routing node.
1 October 2002—530-005362-01. Revision 2. Updated technical support information.
21 January 2001—530-005362-01. Revision 1. Added FPC installation instructions for the M40e router.
31 March 2000—530-001669-01. Revision 2. Added FPC installation instructions for the M160 router.
20 December 1999—530-001669-01. Revision 1.

Copyright © 2006, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, NetScreen, NetScreen Technologies, the NetScreen logo, NetScreen-Global Pro, ScreenOS, and GigaScreen are registered trademarks of Juniper Networks, Inc. in the United States and other countries.

The following are trademarks of Juniper Networks, Inc.: ERX, ESP, E-series, Instant Virtual Extranet, Internet Processor, J2300, J4300, J6300, J-Protect, J-series, J-Web, JUNOS, JUNOScope, JUNOScript, JUNOSe, M5, M7i, M10, M10i, M20, M40, M40e, M160, M320, M-series, MMD, NetScreen-5GT, NetScreen-5XP, NetScreen-5XT, NetScreen-25, NetScreen-50, NetScreen-204, NetScreen-208, NetScreen-500, NetScreen-5200, NetScreen-5400, NetScreen-IDP 10, NetScreen-IDP 100, NetScreen-IDP 500, NetScreen-Remote Security Client, NetScreen-Remote VPN Client, NetScreen-SA 1000 Series, NetScreen-SA 3000 Series, NetScreen-SA 5000 Series, NetScreen-SA Central Manager, NetScreen Secure Access, NetScreen-SM 3000, NetScreen-Security Manager, NMC-RX, SDX, Stateful Signature, T320, T640, T-series, and TX Matrix. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. All specifications are subject to change without notice. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.


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