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- 3GPP
- 3GPP gateway
- charging rule
- charging rule installation
- charging rule removal
- charging rule report
- Charging-Rule-Base-Name
- Charging-Rule-Install
- Charging-Rule-Name
- configuration statements
- configuration summary
- directory-connection
- directory-eventing
- file logging
- grouped configurations
- Gx interface
- initial properties
- Juniper-Substitution
- Juniper-Substitution-Name
- Juniper-Substitution-Value
- local properties
- managing
- NIC proxies
- NIC proxy
- non-parameterized charging rule
- object adapter Internet address
- overview
- parameterized charging rule
- PCRF
- peer communication
- restarting
- SAE
- service accounting
- service activation sequence
- service deactivation sequence
- service modification sequence
- session termination sequence
- starting
- stopping
- subscriber login sequence
- subscriber logout sequence
- subscriber type
- system logging
- 3GPP Gy
- configuration statements
- configuration summary
- directory-connection
- directory-eventing
- file logging
- grouped configurations
- initial properties
- interface
- local properties
- managing
- NIC proxies
- NIC proxy
- object adapter Internet address
- overview
- peer communication
- restarting
- service activation sequence
- service deactivation sequence
- starting
- stopping
- subscriber login sequence
- subscriber logout sequence
- subscriber type
- system logging
- 3GPP Gy NIC proxies
A
- Application Services Gateway. See Web Services Gateway
- arguments for scripts and methods
- ASG (Application Services Gateway). See Web Services Gateway
B
- B2B environments
- business partner responsibilities
- business partners
- business-to-business environments
C
- classify-traffic condition
- expanded classifiers
- clients
- configuration namespace
- conventions
- customer support 1
D
- Diameter
- documentation
- dynamic properties
- Dynamic Service Activator
- access constraints
- access to attributes
- access to methods
- access to methods and scripts
- access to scripts
- access to service sessions
- API
- attributes
- configuring with C-Web interface
- configuring with SRC CLI
- gateway extension
- general properties
- groups
- interacting with Web application server 1, 2
- loading
- logging properties
- configuring, C-Web interface 1, 2
- configuring, SRC CLI
- methods 1
- monitoring with SRC CLI
- NIC proxies, monitoring
- NIC proxies, viewing
- overview
- properties for clients and scripts
- redundancy
- sample data 1, 2
- scripts
- service sessions
- session handles
- SOAP operations, monitoring
- SOAP operations, viewing
- starting with C-Web interface
- starting with SRC CLI
- statistics, viewing
- subscriber types
- test environment
- configuring, SRC CLI 1, 2
- PCMM services
- testing 1
E
G
- gateway
- gateway extension
I
- IMS service sessions
- configuring
- test environment
- testing 1, 2
L
M
- managing
- SAE via external applications 1, 2
- services via external application
- manuals
- methods
N
- namespace, configuration
- NIC (network information collector)
- Dynamic Service Activator and
- testing
- test data 1, 2
- test data, 3GPP Gy
- NIC proxies
- notice icons
O
- operation
P
R
S
- SAE (service activation engine)
- configuring 3GPP gateway as external plug-in
- configuring 3GPP Gy as external plug-in
- configuring IMS as external plug-in
- managing via external applications 1, 2
- scripts
- services
- sessions
- service
- SOAP
- SRC owners 1
- SRC SOAP Gateway. See Web Services Gateway
- static properties
- support, technical See technical support
T
- technical support
- text conventions defined
W
- Web application gateway client
- Web application server 1
- Web applications
- Web Services Description Language. See WSDL
- Web Services Gateway 1
- clients 1
- Web application
- wholesaler-retailer environments
- WSDL files
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
- JTAC policies—For a complete understanding of our
JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
. - Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
- JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
- Find CSC offerings: https://www.juniper.net/customers/support/
- Search for known bugs: http://www2.juniper.net/kb/
- Find product documentation: https://www.juniper.net/techpubs/
- Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
- Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/
- Search technical bulletins for relevant hardware and software notifications: http://kb.juniper.net/InfoCenter/
- Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/
- Open a case online in the CSC Case Management tool: https://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
- Use the Case Management tool in the CSC at https://www.juniper.net/cm/.
- Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see https://www.juniper.net/support/requesting-support.html.
