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Troubleshooting Problems Between the SRC module and Device Drivers Running Junos OS

 

Troubleshooting Problems with the SRC Software Process

Problem

Description: The SRC process on a device running Junos OS is not working as expected.

Solution

Review the log files for the SAE and the log files generated by the SRC software process on the router. If the log files indicate that the SRC software process on the device running Junos OS is not responding:

  1. Look at the status of the process on the device running Junos OS.

  2. If you see the message “error: the service-deployment subsystem is not running,” re-enable the SRC software process. See Disabling Interactions Between the SAE and Devices Running Junos OS.

  3. If the process is already enabled, review the configurations of the router and the SAE in the directory, and fix any problems.

  4. Restart the SRC software process on the router.

    The SAE synchronizes with the SRC software process and deletes unnecessary data from the router.

If deleting parts of the SRC data on a device running Junos OS fails to solve problems, delete all the SRC data and restart the SRC software process. To do so:

  1. Delete all SRC interfaces and services.

  2. Restart the SRC software process on the router.

    root@ui1>restart service-deployment

Viewing the State of Device Drivers Running Junos OS (SRC CLI)

Purpose

Display the state of drivers running Junos OS.

Action

Use the following operational mode command:

For example:

user@host> show sae drivers device-name default@jrouter

Viewing Statistics for Specific Device Drivers Running Junos OS (SRC CLI)

Purpose

Display statistics for a specific device driver running Junos OS.

Action

Use the following operational mode command:

For example:

user@host> show sae statistics device name default@jrouter

Viewing Statistics for All Device Drivers Running Junos OS (SRC CLI)

Purpose

Display SNMP statistics for all device drivers running Junos OS.

Action

Use the following operational mode command:

For example:

Viewing the State of Device Drivers Running Junos OS (C-Web Interface)

Problem

Description: Log files indicate a problem with a specific driver.

Solution

Review the configuration of the associated device driver running Junos OS with C-Web:

  1. Select SAE from the side pane, and click Drivers.

    The Drivers pane appears.

    Figure 7: C-Web Interface for Monitoring Device Drivers Running Junos OS
    C-Web Interface for Monitoring Device Drivers Running
Junos OS
  2. In the Name of Device Driver box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices. Use the format:

  3. Select an output style from the Style list.

  4. In the Maximum Results box, enter the maximum number of results that you want to receive.

  5. Click OK.

    The Drivers pane displays information about the device driver running Junos OS.

Viewing Statistics for Specific Device Drivers Running Junos OS (C-Web Interface)

Purpose

View SNMP statistics about devices.

Action

  1. Select SAE from the side pane, click Statistics, and then click Device.

    The Device pane appears.

    Figure 8: C-Web Interface for Monitoring SNMP Statistics about all Devices
    C-Web Interface for Monitoring SNMP Statistics about
all Devices
  2. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.

  3. Select an output style from the Style list.

  4. Click OK.

    The Device pane displays statistics for all devices.

Viewing Statistics for All Device Drivers Running Junos OS (C-Web Interface)

Purpose

View SNMP statistics about specific devices.

Action

  1. Select SAE from the side pane, click Statistics, click Device, and then click Common.

    The Common pane appears.

    Figure 9: C-Web Interface for Monitoring SNMP Statistics about Specific Device
    C-Web Interface for Monitoring SNMP Statistics about
Specific Device
  2. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.

  3. Select the junos from the Type list:

  4. Click OK.

    The Common pane displays statistics for the specified device.