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    Contacting Customer Support to Obtain Return Materials Authorization for the Junos Pulse Gateway

    When requesting support from JTAC by telephone, be prepared to provide the following information:

    • Your existing case number, if you have one
    • Details of the failure or problem
    • Type of activity being performed on the Services Gateway when the problem occurred
    • Configuration data displayed by one or more show commands
    • Your name, organization name, telephone number, fax number, and shipping address

    Contacting Customer Support

    Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC).

    You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:

    • On the Web: Using the Case Manager link at https://www.juniper.net/support/
    • By telephone:
      • From the US and Canada: 1-888-314-JTAC
      • From all other locations: 1-408-745-9500

    Note: If contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

    Published: 2011-07-25