Technical Documentation

Returning an EX-series Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the component. For instructions, see Locating an EX-series Switch or Switch Component Serial Number.
  2. Obtain an RMA number from JTAC as described in Contacting Customer Support to Obtain Return Materials Authorization.

    Note: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

  3. Pack the switch or component for shipping as described in Packing an EX-series Switch or Component for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html.