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Packing a TCX1000-RDM20 Chassis or Component for Shipping

 

If you are returning a TCX1000-RDM20 or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a TCX1000-RDM20-RDM20 or component:

  • Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.

  • Retrieve the original shipping carton and packing material. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials (see Contacting Customer Support).

Ensure that you have the following parts and tools available:

  • ESD grounding strap.

  • Antistatic bag, one for each component.

  • If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

Packing a TCX1000-RDM20 for Shipping

To pack a TCX1000-RDM20 for shipping:

  1. Power off the TCX1000-RDM20 and remove the power cables. See Powering Off a TCX1000-RDM20 .
  2. Remove the cables that connect the TCX1000-RDM20 to all external devices. See Disconnecting a Fiber-Optic Cable from a TCX1000 Device.
  3. Remove all field-replaceable units (FRUs) from the device. See:

  4. Remove the TCX1000-RDM20 from the rack or cabinet. See Removing a TCX1000-RDM20 from a Rack or Cabinet.
  5. Return accessories or FRUs with the TCX1000-RDM20, by packing them as instructed in Packing a TCX1000-RDM20 Chassis or Component for Shipping.
  6. Place the TCX1000-RDM20 in an antistatic bag.
  7. Place the TCX1000-RDM20 in the shipping carton.
  8. Place the packing foam on top of and around the TCX1000-RDM20.
  9. Close the top of the cardboard shipping box and seal it with packing tape.
  10. Write the Return Materials Authorization (RMA) number on the exterior of the box to ensure proper tracking. See Returning a Hardware Component to Juniper Networks, Inc. for instructions on obtaining an RMA number.

Packing TCX1000-RDM20 Components for Shipping

Caution

Do not stack TCX1000-RDM20 components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship TCX1000-RDM20 components:

  1. Place individual FRUs in antistatic bags.
  2. Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
  3. Close the top of the cardboard shipping box and seal it with packing tape.
  4. Write the RMA number on the exterior of the box to ensure proper tracking. See Returning a Hardware Component to Juniper Networks, Inc. for instructions on obtaining an RMA number.