Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation  Back up to About Overview 
ContentIndex
  
[+] Expand All
[-] Collapse All

 A  B  C  D  E  F  G  H  I  K  L  M  N  P  R  S  T  U  W

 

A

admin page    
accessing
alarm pane
config pane
description
password pane
service pane
understanding
upgrade pane
agency compliance
alarms    
configuring
event states
types
antenna    
mounting
mounting conditions    12
mounting requirements
 

B

backup scp command
backup tftp command
 

C

clear alarm command
clear authlog command
clear daemon log command
clear eventlog command
clear ptp-stat command
clear syslog command
CLI    1
configuring the Timing Client using
options    1
viewing
using to view configuration
using to view status
commands    
backup scp
backup tftp
clear alarm
clear authlog
clear daemon log
clear eventlog
clear ptp-stat
clear syslog
config 1/5MHz
config accounting
config accounting-level
config accounting-server add
config accounting-server del
config alarm-email-receiver
config alarm-profile
config antenna-cable-delay-compensation
config antenna-voltage
config auth-order
config change-password
config cli-banner-file
config cli-banner-text
config cli-timeout
config datetime
config dns0
config dns1
config domain
config dst
config e1 output loopback
config e1 output port
config enable-password
config eth0 auto-nego
config eth0 duplex
config eth0 ip
config eth0 ip-mode
config eth0 speed
config gps anti-jamming
config holdover-state
config hostname
config language
config password
config pps-squelch
config ppx
config primary-ptp-server
config ptp add server
config ptp slave
config radius-server add
config radius-server del
config secondary-ptp-server
config snmp contact
config snmp readonly-community
config snmp readwrite-community
config snmp-trap add
config snmp-trap del
config snmp-v3user add
config snmp-v3user del
config snr
config ssl-cert
config ssl-key
config sync-src-priority
config timezone
config unsecured-communication-protocols
config user add
config user class
config user del
config user password
config web
config web-mode
config web-timeout
ftp
halt
ping
reboot
reset config
reset password
restart ptp
restart timeprobe-agent
restore scp
restore tftp
save scp authlog
save scp daemonlog
save scp eventlog
save scp syslog
save tftp authlog
save tftp daemonlog
save tftp eventlog
save tftp syslog
scp
tftp
tftp license
compliance
config 1/5/10MHz command
config accounting
config accounting-level
config accounting-server add
config accounting-server del
config alarm-email-receiver command
config alarm-profile command
config antenna-cable-delay-compensation command
config antenna-voltage command
config auth-order
config change-password
config cli-banner-file
config cli-banner-text
config cli-timeout command
config datetime command
config dns0 command
config dns1 command
config domain command
config dst command
config e1 output loopback command
config e1 output port command
config enable-password command
config eth0 auto-nego command
config eth0 duplex command
config eth0 ip command
config eth0 ip-mode command
config eth0 speed command
config gps anti-jamming command
config holdover-state
config hostname command
config language command
config page    
accessing
description
E1 pane
network pane
profile pane
PTP pane
RADIUS pane
SNMPv3 pane
timing pane
trap pane
understanding
Users pane
config password command
config pps-squelch
config ppx command
config primary-ptp-server command
config ptp add server command
config ptp slave command
config ptp slv disable command
config ptp slv domain command
config ptp slv dscp command
config ptp slv enable command
config ptp slv profile command
config ptp unicast acc-master add command
config ptp unicast acc-master del command
config ptp unicast announce command
config ptp unicast delay command
config ptp unicast duration command
config ptp unicast signaling command
config ptp unicast sync command
config radius-server add
config radius-server del
config secondary-ptp-server command
config snmp contact command
config snmp readonly-community command
config snmp readwrite-community command
config snmp-trap add command
config snmp-trap del command
config snmp-v3user add command
config snmp-v3user del command
config snr command
config ssl-cert command
config ssl-key command
config sync-src-priority command
config timezone command
config unsecured-communication-protocols command
config user add
config user class
config user del
config user password
config web command
config web-mode command
config web-timeout command
console cable    
specifications
conventions    
notice icons
customer support    12
contacting JTAC
 

D

depth
dimensions    
physical
Dynamic SSL certificate    
overview
 

E

e-mail lists    
adding users
removing users
elements    
configurable in the CLI
EMC testing
enable mode password    
reset by resetting the Timing Client
reset via CLI
reset via GUI
environmental specifications
event states
 

F

factory defaults    
resetting
ftp command
 

G

graphical user interface    
using
 

H

halt command
hardware    
returning
height
humidity    
operating
 

I

input voltage
installation instructions    
Timing Client
installation requirements
IP address    
assigning
changing
reserving
 

K

knowledge base
 

L

log page    
accessing
AuthLog Pane
daemon Pane
description
EventLog Pane
SysLog Pane
understanding
login class    
changing by Admin user    
via GUI
login page    
accessing
description
understanding
 

M

mounting conditions    
minimal
optimal
 

N

notice icons
 

P

parameters    
configuring (CLI)
password    
changing for Admin user    
via CLI
via GUI    12
changing for Read-Only user by Admin user    
via GUI
changing for Read/Write user by Admin user    
via GUI
changing for Read/Write user by Read/Write user    
via GUI
reset for Admin user    
by resetting the Timing Client
via CLI
via GUI
physical dimensions
ping command
port LEDs
power    
consumption
specifications
PTP    
setting parameters
 

R

reboot command
requirements    
installing
mounting the antenna
upgrade
reset config command
reset password command
restart ptp command
restart timeprobe-agent command
restore scp command
restore tftp command
returns
RMA
 

S

safety testing
save scp authlog command
save scp daemonlog command
save scp eventlog command
save scp syslog command
save tftp authlog command
save tftp daemonlog command
save tftp eventlog command
save tftp syslog command
scp command
SNMPv3    
creating users
specifying contacts
software    
upgrading using the CLI
upgrading using the GUI
specifications    
console cable
environmental
power
SSH
status page    
accessing
alarm pane
description
E1 pane
GPS pane
PTP pane
system pane
timing pane
understanding
support
support, technical     See technical support    
system LEDs    
understanding
 

T

technical support    1
contacting JTAC
telnet
temperature    
operating
storage
tftp command
tftp license command
Timing Client    
accessing using the CLI
description
installing
stopping and restarting
troubleshooting
unpacking
visually testing
traps    
configuring
creating targets
deleting targets
 

U

unpacking the chassis
upgrading     See software    
user account    
admin password changing    
via CLI
via GUI    12
admin password reset    
by resetting the Timing Client
via CLI
via GUI
creating Read-Only user
creating Read/Write user
deleting Read-Only user    
via GUI
deleting Read/Write user    
via GUI
guidelines
management
modifying
overview
Read-Only user password changing by Admin user    
via GUI
Read/Write user password changing by Admin user    
via GUI
Read/Write user password changing by Read/Write user    
via GUI
user interface    
accessing
requirements for using
 

W

warranty
width

Troubleshooting the TCA6000 or TCA6500 Timing Client Using the Event Log

Use Table 33 to identify which actions to perform when an event is reported in the event log.

Table 33: Troubleshooting the TCA6000 or TCA6500 Timing Client Using the Event Log

Event

Type

Description

Action

SYS_CONFIG_CHANGE

Static

One or more parameters were changed in the Config menu.

Verify changes were as expected.

SYS_AUTHENTICATION

Static

The was a failed Login / Password attempt in the unit.

Verify Login name and Password.

GPS_ANTENNA_SHORT

Transient

Antenna connection is shorted between the Cable Conductor Pin and Shield.

For TCA6500 only, check for a cable short on the center and ground shield.

GPS_ANTENNA_OPEN

Transient

Cable Connection has an open in it.

For TCA6500 only, check for a cable open on the center and ground shield.

GPS_NO_USABLE_SATELLITE

Transient

The antenna is unable to acquire any satellites with sufficient signal levels.

For TCA6500 only:

  1. Assure the antenna has a clear view of the sky is not obstructed. For a roof antenna, find location that provides full 360-degree visibility of the horizon.
  2. Validate that there is no source of high frequency interference near the antenna. Set the height of the antenna to be at least three to six feet (1-2 m) from a reflecting surface.

GPS_LEAP_SECOND_PENDING

Transient

GPS notifies of this event approximately 3 months before event.

For TCA6500 only:

  1. This is a normal GPS operation which if occurs will happen either in June 30 or Dec. 31.
  2. Verify event is cleared July 1 and Jan. 1, if does not clear reset unit.

GPS_RECEIVER_INACTIVE

Transient

Internal communication to the GPS Receiver failed to respond.

For TCA6500 only:

  1. Potentially the CPU has lost communication with GPS Receiver.
  2. Reset unit and if it continues to occur RMA unit.

TIMING_OSC_DAC_RANGE

Transient

The Digital-to-Analog Converter (DAC) which controls the voltage adjustment for the Oscillator frequency has exceeded its range of control voltage.

Verify operational temperature is within specification of the unit.

OVEN_TEMP_DEVIATION_HIGH

Transient

Secondary oscillator Oven Temperature increase was faster than the internal oven control could compensate.

This is status only information as the internal oscillator oven temperature control will eventually compensate for this.

OVEN_TEMP_DEVIATION_LOW

Transient

Secondary oscillator Oven Temperature decrease was faster than the internal oven control could compensate.

This is status only information as the internal oscillator oven temperature control will eventually compensate for this.

SYS_DIAG_FAILURE

Transient

The boot-up System Diagnostics had one or more failures.

  1. Turn power off and then back on.
  2. If unit continues to show failure, the unit is defective and RMA unit for repair or replacement.

PTP_SERVER_UNREACHABLE

Transient

There is no master PTP Grand Master available in the network for the configured domain number.

  1. Check domain number should match with the Grand Master domain number.
  2. Check network for support of multicast packets.
  3. Verify Ethernet connection is functioning properly for unit.

PTP_SERVER_CHANGE

Static

A Best Master selection has occurred and the server was changed.

Verify the "other" master had an abnormal event that caused this event.

LOSS_OF_POWER_FEED

Transient

One of the DC inputs has no voltage connected.

  1. Check cables.
  2. If only one power feed being used disable alarm in Admin > Alarms and configure to “NONE”.

FREQ_ACQUIRING

Transient

System tries to adjust the local oscillator based on the input source such as GPS, T1, E1, and PTP. If the adjustments are completed, then the system state is changed from acquiring state to locked state.

This is a positive indication of sync source availability.

FREQ_HOLDOVER

Transient

Local Oscillator is in Holdover state. There is no configured servers sync sources available. Only goes to this state after a sync source has been qualified for a period of time and than is not available.

Check sync source quality which was configured in the sync source table.

FREQ_FREERUN

Transient

Local Oscillator is in Freerun state. The unit has not obtained initial lock sync lock state and is operating on the local oscillator.

  1. Check sync source table is configured for at least one source available. If not locked with a period of time (ex. >2 hours) reboot system.
  2. Verify the PTP verify PTP state is slave.
  3. Verify network connections and activity.
  4. This could be caused by unit not initially being locked for a period long enough to generate a holdover value. Verify the unit has been locked for 8 hours or more.

FREQ_REF_INPUT_CHANGE

Static

The reference input being used as a sync source has changed.

Verify one of the reference input such as GPS, external inputs has changed.

FREQ_INPUT_QUALITY_CHANGE

Static

The timing input quality has changed due to lower or higher quality level of the new sync source.

Verify the quality states changes were as expected.

LINK_DOWN

Static

Ethernet connection is not functional.

Verify Ethernet connection, cables, and so on.

LINK_UP

Static

Ethernet connection is functional.

This is a positive indication of the Ethernet link status. To suppress go to Configure Admin > Alarm > Severity and set to NONE.

TIMEPROBE_DISABLE

Transient

The time probe agent is disabled or accidentally turned off.

Start or enable the time probe agent using the restart timeprobe-agent command.

Modified: 2016-07-21