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A
- admin page
- agency compliance
- alarms
- antenna
- mounting
- mounting conditions 1, 2
- mounting requirements
B
C
- clear alarm command
- clear authlog command
- clear daemon log command
- clear eventlog command
- clear ptp-stat command
- clear syslog command
- CLI 1
- commands
- backup scp
- backup tftp
- clear alarm
- clear authlog
- clear daemon log
- clear eventlog
- clear ptp-stat
- clear syslog
- config 1/5MHz
- config accounting
- config accounting-level
- config accounting-server add
- config accounting-server del
- config alarm-email-receiver
- config alarm-profile
- config antenna-cable-delay-compensation
- config antenna-voltage
- config auth-order
- config change-password
- config cli-banner-file
- config cli-banner-text
- config cli-timeout
- config datetime
- config dns0
- config dns1
- config domain
- config dst
- config e1 output loopback
- config e1 output port
- config enable-password
- config eth0 auto-nego
- config eth0 duplex
- config eth0 ip
- config eth0 ip-mode
- config eth0 speed
- config gps anti-jamming
- config holdover-state
- config hostname
- config language
- config password
- config pps-squelch
- config ppx
- config primary-ptp-server
- config ptp add server
- config ptp slave
- config radius-server add
- config radius-server del
- config secondary-ptp-server
- config snmp contact
- config snmp readonly-community
- config snmp readwrite-community
- config snmp-trap add
- config snmp-trap del
- config snmp-v3user add
- config snmp-v3user del
- config snr
- config ssl-cert
- config ssl-key
- config sync-src-priority
- config timezone
- config unsecured-communication-protocols
- config user add
- config user class
- config user del
- config user password
- config web
- config web-mode
- config web-timeout
- ftp
- halt
- ping
- reboot
- reset config
- reset password
- restart ptp
- restart timeprobe-agent
- restore scp
- restore tftp
- save scp authlog
- save scp daemonlog
- save scp eventlog
- save scp syslog
- save tftp authlog
- save tftp daemonlog
- save tftp eventlog
- save tftp syslog
- scp
- tftp
- tftp license
- compliance
- config 1/5/10MHz command
- config accounting
- config accounting-level
- config accounting-server add
- config accounting-server del
- config alarm-email-receiver command
- config alarm-profile command
- config antenna-cable-delay-compensation command
- config antenna-voltage command
- config auth-order
- config change-password
- config cli-banner-file
- config cli-banner-text
- config cli-timeout command
- config datetime command
- config dns0 command
- config dns1 command
- config domain command
- config dst command
- config e1 output loopback command
- config e1 output port command
- config enable-password command
- config eth0 auto-nego command
- config eth0 duplex command
- config eth0 ip command
- config eth0 ip-mode command
- config eth0 speed command
- config gps anti-jamming command
- config holdover-state
- config hostname command
- config language command
- config page
- config password command
- config pps-squelch
- config ppx command
- config primary-ptp-server command
- config ptp add server command
- config ptp slave command
- config ptp slv disable command
- config ptp slv domain command
- config ptp slv dscp command
- config ptp slv enable command
- config ptp slv profile command
- config ptp unicast acc-master add command
- config ptp unicast acc-master del command
- config ptp unicast announce command
- config ptp unicast delay command
- config ptp unicast duration command
- config ptp unicast signaling command
- config ptp unicast sync command
- config radius-server add
- config radius-server del
- config secondary-ptp-server command
- config snmp contact command
- config snmp readonly-community command
- config snmp readwrite-community command
- config snmp-trap add command
- config snmp-trap del command
- config snmp-v3user add command
- config snmp-v3user del command
- config snr command
- config ssl-cert command
- config ssl-key command
- config sync-src-priority command
- config timezone command
- config unsecured-communication-protocols command
- config user add
- config user class
- config user del
- config user password
- config web command
- config web-mode command
- config web-timeout command
- console cable
- conventions
- customer support 1, 2
D
E
- e-mail lists
- elements
- EMC testing
- enable mode password
- environmental specifications
- event states
F
- factory defaults
- ftp command
G
- graphical user interface
H
- halt command
- hardware
- height
- humidity
I
- input voltage
- installation instructions
- installation requirements
- IP address
K
L
- log page
- login class
- changing by Admin user
- login page
M
N
P
- parameters
- password
- physical dimensions
- ping command
- port LEDs
- power
- PTP
R
S
- safety testing
- save scp authlog command
- save scp daemonlog command
- save scp eventlog command
- save scp syslog command
- save tftp authlog command
- save tftp daemonlog command
- save tftp eventlog command
- save tftp syslog command
- scp command
- SNMPv3
- software
- specifications
- SSH
- status page
- support
- support, technical See technical support
- system LEDs
T
U
- unpacking the chassis
- upgrading See software
- user account
- admin password changing
- admin password reset
- creating Read-Only user
- creating Read/Write user
- deleting Read-Only user
- deleting Read/Write user
- guidelines
- management
- modifying
- overview
- Read-Only user password changing by Admin user
- Read/Write user password changing by Admin user
- Read/Write user password changing by Read/Write user
- user interface
W
Related Documentation
Returning a Hardware Component to Juniper Networks, Inc.
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
 | Note: Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer through collect freight. For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html. For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) using the Case Manager link at https://www.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States). |
To return a hardware component:
- Determine the part number and serial number of the component.
- Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
- Provide the following information in your e-mail message
or during the telephone call:
- Part number and serial number of component
- Your name, organization name, telephone number, and fax number
- Description of the failure
- The support representative validates your request and issues an RMA number for return of the component.
- Pack the component for shipment.
