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Recover Realm Name

If you forget your realm name to login to the Juniper ATP Cloud portal, you can recover the realm name using the following methods:

  • See the confirmation e-mail that is sent to you when you create a new realm. The e-mail now contains the realm name. Here's a sample:

    Welcome to Juniper ATP Cloud!
     
    You have successfully created your ATP Cloud Security Realm. Below is your information:
    You email ID: user@juniper.net
     
    Realm Name: " realm123"
     
    You may save the Realm name for future use for login purpose as ATP Cloud login expects Realm name as an input.
     
    You can login now using link: https://xxxxxxxx
     
    Please do not reply to this automated message and contact JTAC if you have any questions.
     
    Thank you, 
    Your friendly Juniper ATP Cloud robot.
    
  • Click Forgot Realm link from the Juniper ATP Cloud login page.

The following section provides details to recover the realm name using the Juniper ATP Cloud web portal.

Note To recover the realm name you must enter a valid e-mail address.

Procedure

To recover the realm name from the ATP Cloud web portal:

  1. Open a Web browser, type in the URL for the ATP Cloud web portal, and press Enter.

    The login page appears as shown in Figure 14.

    Figure 14: Juniper ATP Cloud Web UI Login Page

    Juniper ATP
Cloud Web UI Login Page
  2. Click the Forgot Realm link.

    A pop-up appears asking you to confirm navigation to customer support center to provide Juniper SSO credentials.

  3. Click Continue.

    The customer support center login page appears.

  4. Enter the e-mail address that you provided while creating the realm and click Next.

    A pop-up message is displayed with the status of realm recovery.

    • If the e-mail address has realms associated with it, an e-mail is sent to your registered e-mail address with the list of associated realms. Here's a sample:

      An email message has been sent to user@juniper.net with the names of all ATP Cloud Realms associated with this email address.

      Here's a sample e-mail for realm recovery:

      Welcome to Juniper ATP Cloud ! 
           
      Based on your request please find below Realms created by you with Juniper ATP Cloud till date. 
       
      Your email ID : <Juniper-Networks-Account>
      
       Realm names: REALM-1, REALM-2, RELAM-3…REALM-N 
      
      You may save the Realm name for future use for login purpose as ATP Cloud login expects Realm name as an input.
      
      You can login now using link: <realm-recovery link>
      
      Please do not reply to this automated message and contact JTAC if you have any questions.
      
      Thank you,
      Your friendly Juniper ATP Cloud robot
    • If no realms are associated with the e-mail address, then you will see the following message:

      There are no realms created by login user@juniper.net.
  5. Click OK to login to the ATP Cloud portal with the realm name.

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