Help Center Troubleshoot Troubleshooting Topics

Contents

ContentsHide

Juniper Advanced Threat Prevention Cloud Administration Guide
- About the Documentation
- Overview and Installation
  - Juniper Advanced Threat Prevention Cloud Overview
  - Install Juniper Advanced Threat Cloud Prevention
- The Web Portal and Enrolling SRX Series Devices
  - The Juniper ATP Cloud Web Portal
  - Enroll SRX Series Devices
- Configure
  - Allowlists and Blocklists
    - Allowlist and Blocklist Overview
    - Creating Allowlists and Blocklists
  - Email Scanning: Juniper ATP Cloud
  - Email Scanning: SRX Series Device
  - File Inspection Profiles
    - File Inspection Profiles Overview
    - Creating File Inspection Profiles
  - Adaptive Threat Profiling
    - Adaptive Threat Profiling Overview
    - Create an Adaptive Threat Profiling Feed
  - SecIntel Feeds
    - SecIntel Feeds Overview
    - Juniper SecIntel Feeds Overview
  - Global Configurations
- Monitor and Take Action
  - Reports
    - Reports Overview
    - Configure Report Definitions
  - Hosts
    - Hosts Overview
    - Host Details
  - Identifying Infected Hosts
    - Compromised Hosts: More Information
    - Configuring the SRX Series Devices to Block Infected Hosts
  - Threat Sources
    - Threat Sources Overview
    - Threat Source Details
  - Identify Hosts Communicating with Command and Control Servers
    - Command and Control Servers: More Information
    - Configuring the SRX Series Device to Block Outbound Requests to a C&C Host
  - File Scanning
  - Email Scanning
  - Telemetry
    - Telemetry Overview
    - Telemetry Details
  - Encrypted Traffic Insights
    - Encrypted Traffic Insights Overview
    - Encrypted Traffic Insights Details
- Policies on the SRX Series Device
  - Configure Juniper ATP Cloud Policies on the SRX Series Device
  - Configure IP-Based Geolocations on the SRX Series Device
    - Geolocation IPs and Juniper Advanced Threat Prevention Cloud
    - Configuring Juniper Advanced Threat Prevention Cloud With Geolocation IP
  - Integrate Amazon Web Services GuardDuty with vSRX Firewalls
    - Integrate AWS GuardDuty with vSRX Firewalls
  - Configure DNS Request Filtering on the SRX Series Device
    - DNS Request Filtering for Disallowed Domains
- Administration
  - Juniper ATP Cloud Administration
- Troubleshoot
  - Troubleshooting Topics
- More Documentation
  - ATP Cloud Tech Library Page Links
    - Links to Documentation on Juniper.net

ContentsHide

Juniper Advanced Threat Prevention Cloud Administration Guide
- About the Documentation
- Overview and Installation
  - Juniper Advanced Threat Prevention Cloud Overview
  - Install Juniper Advanced Threat Cloud Prevention
- The Web Portal and Enrolling SRX Series Devices
  - The Juniper ATP Cloud Web Portal
  - Enroll SRX Series Devices
- Configure
  - Allowlists and Blocklists
    - Allowlist and Blocklist Overview
    - Creating Allowlists and Blocklists
  - Email Scanning: Juniper ATP Cloud
  - Email Scanning: SRX Series Device
  - File Inspection Profiles
    - File Inspection Profiles Overview
    - Creating File Inspection Profiles
  - Adaptive Threat Profiling
    - Adaptive Threat Profiling Overview
    - Create an Adaptive Threat Profiling Feed
  - SecIntel Feeds
    - SecIntel Feeds Overview
    - Juniper SecIntel Feeds Overview
  - Global Configurations
- Monitor and Take Action
  - Reports
    - Reports Overview
    - Configure Report Definitions
  - Hosts
    - Hosts Overview
    - Host Details
  - Identifying Infected Hosts
    - Compromised Hosts: More Information
    - Configuring the SRX Series Devices to Block Infected Hosts
  - Threat Sources
    - Threat Sources Overview
    - Threat Source Details
  - Identify Hosts Communicating with Command and Control Servers
    - Command and Control Servers: More Information
    - Configuring the SRX Series Device to Block Outbound Requests to a C&C Host
  - File Scanning
  - Email Scanning
  - Telemetry
    - Telemetry Overview
    - Telemetry Details
  - Encrypted Traffic Insights
    - Encrypted Traffic Insights Overview
    - Encrypted Traffic Insights Details
- Policies on the SRX Series Device
  - Configure Juniper ATP Cloud Policies on the SRX Series Device
  - Configure IP-Based Geolocations on the SRX Series Device
    - Geolocation IPs and Juniper Advanced Threat Prevention Cloud
    - Configuring Juniper Advanced Threat Prevention Cloud With Geolocation IP
  - Integrate Amazon Web Services GuardDuty with vSRX Firewalls
    - Integrate AWS GuardDuty with vSRX Firewalls
  - Configure DNS Request Filtering on the SRX Series Device
    - DNS Request Filtering for Disallowed Domains
- Administration
  - Juniper ATP Cloud Administration
- Troubleshoot
  - Troubleshooting Topics
- More Documentation
  - ATP Cloud Tech Library Page Links
    - Links to Documentation on Juniper.net

Juniper Advanced Threat Prevention Cloud Troubleshooting Overview

This topic provides a general guide to troubleshooting some typical problems you may encounter on Juniper ATP Cloud.

Table 69 provides a summary of the symptom or problem and recommended actions with links to the troubleshooting documentation.

Table 69: Troubleshooting Juniper ATP Cloud

Symptom or Problem	Recommended Action
SRX device can’t communicate with cloud	See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status See request services advanced-anti-malware data-connection See request services advanced-anti-malware diagnostic
Files not being sent to cloud	See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the application-identification License
Viewing system log messages	See Viewing Juniper Advanced Threat Prevention Cloud System Log Messages
Setting traceoptions	See Configuring traceoptions See Viewing the traceoptions Log File See Turning Off traceoptions
Dashboard reports not displaying any data	See Juniper Advanced Threat Prevention Cloud Dashboard Reports Not Displaying

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