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Juniper Advanced Threat Prevention Cloud Troubleshooting Overview

This topic provides a general guide to troubleshooting some typical problems you may encounter on Juniper ATP Cloud.

Table 69 provides a summary of the symptom or problem and recommended actions with links to the troubleshooting documentation.

Table 69: Troubleshooting Juniper ATP Cloud

Symptom or Problem

Recommended Action

SRX device can’t communicate with cloud

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status

See request services advanced-anti-malware data-connection

See request services advanced-anti-malware diagnostic

Files not being sent to cloud

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status

See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the application-identification License

Viewing system log messages

See Viewing Juniper Advanced Threat Prevention Cloud System Log Messages

Setting traceoptions

See Configuring traceoptions

See Viewing the traceoptions Log File

See Turning Off traceoptions

Dashboard reports not displaying any data

See Juniper Advanced Threat Prevention Cloud Dashboard Reports Not Displaying

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