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    Locating the Serial Number on an NSM4000 Appliance or Component

    If you are returning an NSM4000 appliance or hardware component to Juniper Networks for repair or replacement, you need to provide the serial number of the appliance or component to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA) number. If the NSM4000 appliance is operational and you can access the NSM4000 CLI, you can list serial number of the appliance using the dmidecode --type 1 command. If you do not have access to the NSM4000 CLI, you can find the serial number on the ID label present on the physical appliance or component.

    Note: To find the serial number on the physical appliance component, you need to remove the component from the appliance chassis, for which you must have the required parts and tools available. See Installing and Removing NSM4000 Appliance Hardware Components for more information.

    Listing the NSM4000 Appliance Details using the NSM4000 CLI

    Before you begin, ensure that you have connected the NSM4000 appliance to a management console. For more information, refer to Connecting an NSM4000 Appliance to a Management Console.

    To find the appliance serial number:

    1. Enter the sudo su - command to login as a root user.
    2. Type the password for the admin user and press Enter.
    3. To view the information about the appliance, execute the following command:
      [root@host ~]# dmidecode --type 1

      The serial number is displayed in the output of the command, as shown in the following sample output.

      # dmidecode 2.12
      SMBIOS 2.7 present.
      Handle 0x0001, DMI type 1, 27 bytes System Information Manufacturer: Juniper Networks Product Name: NSM4000 Version: 1.0 Serial Number: CR3614AL0001 UUID: C85F0DB8-423F-11E4-B777-6CFA88FA6800 Wake-up Type: Power Switch SKU Number: NSM4000 Family: Juniper Appliance

    Locating the Chassis Serial Number ID Label on an NSM4000 Appliance

    The serial number of an NSM4000 appliance is displayed on the appliance chassis. To locate the serial number of the NSM4000 appliance, see the label at the rear panel of the chassis, as shown in Figure 1.

    Figure 1: Chassis Serial Number on the Rear Panel

    Chassis Serial
Number on the Rear Panel
    Label with serial number

    Locating the Serial Number ID Labels on FRUs in the NSM4000 Appliance

    The cooling fans, hard disks, and power supply modules installed in the NSM4000 appliance are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the appliance chassis to see the serial number ID label of the FRU.

    • AC Power Supply Module — The serial number ID label is on the top of the AC power supply module.
    • Cooling Fan — There is no serial number on the cooling fan; use the appliance serial number instead.
    • DC Power Supply Module — The serial number ID label is on the top of the DC power supply module.
    • Hard Disks — The serial number ID label is on the top of the hard disk.

    Published: 2014-10-30