Returning the QFX5130-32CD Chassis or Components
Locating the Serial Number on a QFX5130-32CD Device or Component
If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide this serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).
If the switch is operational and you can access the CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.
If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.
Listing the Chassis and Component Details Using the CLI
To list the QFX5130-32CD switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. The following examples shows the output for the QFX5130-32CD model.
user@device> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis YR0220110001 QFX5130-32CD PSM 0 REV 04 740-085431 1ED79400163 JPSU-1600W-AC-AFO PSM 1 REV 04 740-085431 1ED79520440 JPSU-1600W-AC-AFO Routing Engine 0 BUILTIN BUILTIN RE-QFX5130-32CD CB 0 REV 02 650-109783 YR0220110001 QFX5130-32CD FPC 0 BUILTIN BUILTIN QFX5130-32CD PIC 0 BUILTIN BUILTIN 32X400G-QSFP-DD Xcvr 0 REV 01 720-087756 1P1C45A5012NL QSFP56-DD-400G-CR8-CU-1M Xcvr 1 REV 01 720-087756 1P1C45A5012NL QSFP56-DD-400G-CR8-CU-1M Xcvr 2 REV 01 720-087756 1P1C45A5012PF QSFP56-DD-400G-CR8-CU-1M Xcvr 3 REV 01 720-087756 1P1C45A5012PF QSFP56-DD-400G-CR8-CU-1M Xcvr 4 REV 01 720-087756 1P1C45A5012PK QSFP56-DD-400G-CR8-CU-1M Xcvr 5 REV 01 720-087756 1P1C45A5012PK QSFP56-DD-400G-CR8-CU-1M Xcvr 6 UEV 01 740-061001 1RC4251600Q QSFP28-100G-CU3M Xcvr 7 UEV 01 740-061001 1RC4251600Q QSFP28-100G-CU3M Xcvr 8 REV 01 740-090165 1W1CSAA525004 QSFP56-DD-400G-AOC-3M Xcvr 9 REV 01 740-090165 1W1CSAA525004 QSFP56-DD-400G-AOC-3M Xcvr 10 REV 01 740-038623 APF13500017WBL QSFP+-40G-CU1M Xcvr 11 REV 01 740-038623 APF13500017WBL QSFP+-40G-CU1M Xcvr 12 REV 01 740-085349 2J1TZBA51000U QSFP56-DD-400G-FR4 Xcvr 13 REV 01 740-085349 2J1TZBA51000W QSFP56-DD-400G-FR4 Xcvr 14 UEV 01 740-061001 1RC42516042 QSFP28-100G-CU3M Xcvr 15 REV 01 740-061001 1RC42516042 QSFP28-100G-CU3M Xcvr 16 REV 01 740-061000 1RC4024704E QSFP28-100G-CU1M Xcvr 17 REV 01 740-061000 1RC4024704E QSFP28-100G-CU1M Xcvr 18 REV 01 740-061411 1ACS4332088 QSFP28-100G-AOC-10M Xcvr 19 REV 01 740-061411 1ACS4332088 QSFP28-100G-AOC-10M Xcvr 20 REV 01 720-087756 1P1C45A5012PP QSFP56-DD-400G-CR8-CU-1M Xcvr 21 REV 01 720-087756 1P1C45A5012PP QSFP56-DD-400G-CR8-CU-1M Xcvr 22 UEV 01 740-061001 1RC4251602A QSFP28-100G-CU3M Xcvr 23 REV 01 740-061001 1RC4251602A QSFP28-100G-CU3M Xcvr 24 REV 01 720-087756 1P1C45A5012PC QSFP56-DD-400G-CR8-CU-1M Xcvr 25 REV 01 720-087756 1P1C45A5012PC QSFP56-DD-400G-CR8-CU-1M Xcvr 26 REV 01 720-087756 1P1C45A5012RK QSFP56-DD-400G-CR8-CU-1M Xcvr 27 REV 01 720-087756 1P1C45A5012RK QSFP56-DD-400G-CR8-CU-1M Xcvr 28 REV 01 740-102183 49855 QSFP56-DD LPBK Xcvr 29 REV 01 740-102183 49915 QSFP56-DD LPBK Xcvr 30 REV 01 740-102183 49866 QSFP56-DD LPBK Xcvr 31 REV 01 740-102183 49926 QSFP56-DD LPBK Xcvr 32 REV 01 740-021308 MSP0RD7 SFP+-10G-SR Xcvr 33 REV 01 740-030658 AD1125A04M8 SFP+-10G-USR Fan Tray 0 QFX5130-32CD Fan Tray, Front to Back Airflow - AFO Fan Tray 1 QFX5130-32CD Fan Tray, Front to Back Airflow - AFO Fan Tray 2 QFX5130-32CD Fan Tray, Front to Back Airflow - AFO Fan Tray 3 QFX5130-32CD Fan Tray, Front to Back Airflow - AFO Fan Tray 4 QFX5130-32CD Fan Tray, Front to Back Airflow - AFO Fan Tray 5 QFX5130-32CD Fan Tray, Front to Back Airflow – AFO user@device
You must remove the fan module to read the fan serial
number from the serial number ID label. The fan module serial number
cannot be viewed through the CLI.
Fan Tray 2 refers
to the third module from the left, counting from 0.
Locating the Chassis Serial Number ID Label on a QFX5130-32CD
You can find the chassis serial number in either the show chassis hardware command output or physically on a pull-out tab located on the right side of the QFX5130-32CD port panel. For an example of where to find the serial number ID on the chassis, see Figure 1 for the QFX5130-32CD.
Locating the Serial Number ID Labels on FRU Components
The power supplies and fan modules installed in a QFX5130-32CD are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.
AC power supply—The serial number ID label is on the top of the AC power supply.
Fan module—The serial number ID label is on the bottom of the fan module.
Removing the Solid-State Drives for RMA
The QFX5130-32CD models have two solid-state drives (SSDs) that store the software images, system logs, and the configuration files. Before returning a chassis to Juniper Networks as part of a Return Merchandise Authorization (RMA), you have the option of removing the SSDs and disposing them according to your own company’s security procedures. Before you begin this procedure, ensure you have the following tools:
ESD grounding strip (not provided)
Number 2 Phillips screwdriver
Use this optional procedure to remove the drives from the QFX5130-32CD after the device has shutdown and you’ve removed it from the rack or cabinet. The SSD doors are located on the top of QFX5130-32CD.
- Attach the ESD grounding strap to your bare wrist and to a site ESD point.
- Place the device on a firm surface such as a workbench or a table with the SSD doors facing up.
- For the QFX5130-32CD–Use the number 2 Phillips screwdriver to remove the three flat-head screws from each door on the top of the device. See Figure 4.
- Remove the doors and set aside with the screws.
- Use the Phillips screwdriver to remove the screw on one of the SSDs and set it aside.
- Lift the end furthest from the connector and remove from the cavity. Repeat Step 5 and Step 6.
- Replace the screws and hand-tighten the screws using the Phillips screwdriver.
- Replace the SSD doors and the six flat-head screws.
- Hand tighten the screws using the number 2 Phillips screwdriver.
- Dispose of the SSDs according to your site security procedures.
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
- Determine the part number and serial number of the defective component.
- Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
- Provide the following information in your e-mail message
or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
- The support representative validates your request and issues an RMA number for return of the component.
- Pack the component for shipment.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.
Packing a QFX5130-32CD Device or Component for Shipping
If you are returning a QFX5130-32CD or one of its components to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you pack a QFX5130-32CD or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain Return Material Authorization.
Ensure that you have the following parts and tools available:
ESD grounding strap.
Antistatic bag, one for each component.
If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.
This topic describes:
Packing a QFX5130-32CD Switch for Shipping
To pack a QFX5130-32CD for shipping:
- Power down the switch and remove the power cables. See Powering Off a QFX5130-32CD.
- Remove the cables that connect the QFX5130-32CD to all external devices.
- Remove all field-replaceable units (FRUs) from the switch.
- Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
- Remove the switch from the rack or cabinet (see QFX5130 Installation Safety Guidelines) and place the switch in a large antistatic bag.
- Place the switch in the shipping carton.
- Place the packing foam on top of and around the switch.
- If you are returning accessories or FRUs with the switch, pack them as instructed in Packing QFX5130-32CD Components for Shipping.
- Replace the accessory box on top of the packing foam.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
Packing QFX5130-32CD Components for Shipping
Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.
To pack and ship QFX5130-32CD components:
Place individual FRUs in antistatic bags.
Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.