Return the QFX5100 Chassis or Components
Locating the Serial Number on a QFX5100 Device or Component
If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA). See Contacting Customer Support to Obtain a Return Materials Authorization for a QFX Series Device or Component.
If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.
If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.
Listing the Chassis and Component Details Using the CLI
To list the QFX5100 switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. If you are using the QFX5100 switch as a Node device in a QFabric system, you must first log in to the switch using the request component login CLI operational mode command.
user@device> show chassis hardware
Hardware inventory: Item Version Part number Serial number Description Chassis EL9270 QFX5100-24Q-2P Pseudo CB 0 Routing Engine 0 BUILTIN BUILTIN QFX Routing Engine FPC 0 REV 17 750-036931 P5331-C QFX5100-24Q-2P CPU BUILTIN BUILTIN FPC CPU PIC 0 BUILTIN BUILTIN 24x 40G-QSFP Power Supply 0 Rev 04 740-032091 VB02420 QFX3500-48S4Q Power Supply 1 Fan Tray 1 QFX5100 Fan Tray 1, Bac k to Front Airflow - AFI Fan Tray 2 QFX5100 Fan Tray 2, Bac k to Front Airflow - AFI Fan Tray 3 QFX5100 Fan Tray 3, Bac k to Front Airflow - AFI Fan Tray 4 QFX5100 Fan Tray 4, Bac k to Front Airflow - AFI Fan Tray 5 QFX5100 Fan Tray 5, Bac k to Front Airflow - AFI
You must remove the fan module to read the fan serial
number from the serial number ID label. The fan module serial number
cannot be viewed through the CLI.
Fan Tray 2 refers
to the third module from the left, counting from 0.
Locating the Chassis Serial Number ID Label on a QFX5100 Switch
The location for the chassis serial number ID label is product SKU-dependent. On the QFX5100-96S, QFX5100-48S, QFX5100-48SH, QFX5100-48T, and QFX5100-48TH product SKUs, the serial number ID label is located on the left side of the port panel. On legacy switches, or switches with an LCD, the port panel is referred to as the front panel. See Figure 1 through Figure 3 for examples of where to find the serial number ID. On the QFX5100-24Q, the serial number ID label is located next to the left expansion port on the port panel. See Figure 4.
Locating the Serial Number ID Labels on FRU Components
The power supplies, fan module, and expansion modules installed in QFX5100 switches are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.
AC power supply—The serial number ID label is on the top of the AC power supply.
Fan module—The serial number ID label is on the top of the fan module.
Expansion module–The serial number ID label is in the middle of the printed circuit board (PCB).
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
- Determine the part number and serial number of the defective component.
- Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
- Provide the following information in your e-mail message
or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
- The support representative validates your request and issues an RMA number for return of the component.
- Pack the component for shipment.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.