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Returning the NFX350 Chassis or Components

 

Returning a NFX350 Device or Component for Repair or Replacement

If you need to return a NFX350 device or component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the device or component. For instructions, see Locating the Chassis Serial Number ID Label on an NFX350 Device.
  2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center (JTAC) as described in Contacting Customer Support to Obtain a Return Materials Authorization for an NFX350 Device.Note

    Do not return any device or component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the NFX350 device or component for shipping as described in Packing NFX350 Device Components for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .

Locating the Serial Number on an NFX350 Device

If you are returning a device to Juniper Networks for repair or replacement, you must locate the serial number of the device. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA).

If the device is operational and you can access the CLI, you can list serial numbers for the device with a CLI command.

Listing the Device and Components Details with the CLI

To list the device and device components and their serial numbers, enter the following CLI command:

The following output lists the device components and serial numbers for a NFX350 device:

user@switch> show chassis hardware

For information about the show chassis hardware command, see the Junos OS System Basics and Services Command Reference at https://www.juniper.net/documentation/software/junos/index.html .



Locating the Chassis Serial Number ID Label on an NFX350 Device

The serial number ID label is located on the back of the chassis on an NFX350 device. See Figure 1 and Figure 2.

Figure 1: Location of the Serial Number ID Label on an NFX350 Device
Location of the
Serial Number ID Label on an NFX350 Device
Figure 2: Location of the Expansion Module Serial ID Label on an NFX350 Device
Location
of the Expansion Module Serial ID Label on an NFX350 Device


Contacting Customer Support to Obtain a Return Materials Authorization for an NFX350 Device

If you are returning a NFX350 device or component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

For instructions on locating the serial number of the device or component you want to return, see Locating the Chassis Serial Number ID Label on an NFX350 Device.

Before you request an RMA from JTAC, be prepared to provide the following information:

  • Your existing service request number, if you have one

  • Serial number of the component

  • Your name, organization name, telephone number, fax number, and shipping address

  • Details of the failure or problem

  • Type of activity being performed on the device when the problem occurred

  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support .

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Packing NFX350 Device Components for Shipping

Caution

Do not stack the NFX350 device components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship NFX350 device components:

  • Place individual FRUs in antistatic bags.

  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Close the top of the cardboard shipping box and seal it with packing tape.

  • Write the RMA number on the exterior of the box to ensure proper tracking.