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Returning an EX8200 Chassis or Components

 

Returning an EX8200 Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the chassis if you need to return the switch. If you need to return one or more components, determine the serial number for each component. For instructions, see Locating the Serial Number on an EX8200 Switch or Component.
  2. Obtain an RMA number from JTAC as described in Contacting Customer Support to Obtain Return Material Authorization.Note

    Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the switch or component for shipping as described in Packing an EX8200 Switch or Component.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .

Locating the Serial Number on an EX8200 Switch or Component

If you are returning a switch or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA). See Contacting Customer Support to Obtain Return Material Authorization.

If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the physical switch or component.

Note

If you want to find the serial number on the physical switch component, you will need to remove the component from the switch chassis, for which you must have the required parts and tools available. See Installing and Removing EX8208 Switch Hardware Components or Installing and Removing EX8216 Switch Hardware Components.

Listing the Switch and Components Details with the CLI

To list the switch and switch components and their serial numbers, use the show chassis hardware CLI command:

The following output lists the switch components and serial numbers for an EX8208 switch:

The following output lists the switch components and serial numbers for an EX8216 switch:

Locating the Serial Number ID Label on an EX8200 Switch Chassis

The serial number ID label is located near the bottom on the left side of the chassis on an EX8208 switch. See Figure 1.

Figure 1: Location of the Serial Number ID Label on EX8208 Switch Chassis
Location of the
Serial Number ID Label on EX8208 Switch Chassis

The serial number ID label is located near the bottom on the left side of the chassis on an EX8216 switch. See Figure 2.

Figure 2: Location of the Serial Number ID Label on EX8216 Switch Chassis
Location of the
Serial Number ID Label on EX8216 Switch Chassis

Locating Serial Number ID Labels on FRU Components

The power supplies, fan tray, SRE modules, RE modules, SF module, and line cards installed in an EX8200 switch are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the switch chassis to see the FRU’s serial number ID label.

Contacting Customer Support to Obtain Return Material Authorization

If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or hardware component you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

  • Your existing case number, if you have one

  • Serial number of the component

  • Your name, organization name, telephone number, fax number, and shipping address

  • Details of the failure or problem

  • Type of activity being performed on the device when the problem occurred

  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note

For international or direct-dial options in countries without toll free numbers, see https://www.juniper.net/support/requesting-support.html.

If you are contacting JTAC by telephone, enter your 12-digit case number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Packing an EX8200 Switch or Component

If you are returning an EX8200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you begin packing the switch or component, ensure you have:



Packing an EX8200 Switch

If you need to transport the switch to another location or return the switch to Juniper Networks, you need to pack the switch securely in its original packaging to prevent damage during transportation.

Before you pack the switch:

  1. Power off the switch. See Powering Off an EX8200 Switch.
  2. Remove all wires, plugs, and power cords from the switch.
  3. Remove all line cards and pack them in their original shipping containers. See Packing a Line Card Used in an EX8200 Switch.
  4. Install cover panels over blank slots.

Leave components that came installed in the chassis in the chassis.

Note

Any line cards ordered with the switch are shipped separately. Do not pack any line cards with the switch.

Ensure that you have the following parts and tools available to pack the switch:

  • A 7/16-in. or 11-mm open-end or socket wrench to install the bracket bolts on the chassis and shipping pallet

  • The original switch packing material (wooden pallet, cardboard box, accessory box and its contents, foam padding, and brackets and bracket bolts for attaching the chassis to the pallet)

  • Electrostatic discharge (ESD) grounding strap

The EX8200 switch is shipped in a cardboard box that has a two-layer wooden pallet base with foam cushioning between the layers. The switch chassis is bolted to the pallet base with 4 pallet fasteners, 2 on each side of the chassis.

Caution

The switch is maximally protected inside the shipping box. Pack the switch only in its original shipping box, securely bolted to the original wooden shipping pallet.

Do not pack the switch in anything except its original container or the switch might be damaged in transit.

To pack the switch (see Figure 19):

  1. Move the wooden pallet and packing material to a staging area as close to the switch as possible. Make sure there is enough space to move the chassis from the rack or cabinet to the wooden pallet.
  2. Remove the switch from the rack or cabinet. For EX8208 switches, see Removing an EX8208 Switch from a Rack or Cabinet Using a Mechanical Lift or Removing an EX8208 Switch from a Rack or Cabinet Without Using a Mechanical Lift). For EX8216 switches, see Removing an EX8216 Switch from a Rack or Cabinet.

    Move the chassis to the shipping pallet (see Chassis and Component Lifting Guidelines). Position the switch on the pallet so that the front of the switch is facing the silkscreened “front” mark on the pallet. The pallet also has crop marks to guide you in positioning the chassis.

  3. Use the 7/16-in. or 11-mm open-end or socket wrench to install the four sets of brackets and bolts that secure the chassis to the wooden pallet.
  4. Slide the plastic cover over the switch chassis. The plastic cover is part of the switch’s original packing materials.
  5. Replace the foam padding on top of the chassis.
  6. Place the power cords in the box.
  7. Remove the adjustable mounting brackets from the rack or cabinet and place them and their connecting screws in the accessory box.
  8. Place the accessory box in its slot in the foam padding. See Parts Inventory (Packing List) for an EX8208 Switch or Parts Inventory (Packing List) for an EX8216 Switch to verify that you have included all the proper contents of the accessory box.
  9. Slide the cardboard box over the chassis, making sure that the arrows on the box point up and the pallet fasteners to secure the cardboard box to the wooden pallet are near the bottom.
  10. Attach the cardboard box to the wooden pallet using the four pallet fasteners attached to the pallet. See Figure 18. Squeeze together the two ridges (“fins”) in the depression in each pallet fastener, then slide each fastener into its corresponding slot in the cardboard box and release the ridges to secure the latch.
    Figure 18: Insert Pallet Fasteners in the Cardboard Box
    Insert Pallet Fasteners
in the Cardboard Box
  11. Write the RMA number on the exterior of the box to ensure proper tracking.
Figure 19: Packing an EX8200 Switch
Packing an EX8200
Switch


Packing EX8200 Switch Components for Shipping

To pack EX8200 switch components, follow the instructions here. For instructions to pack line cards, see Packing a Line Card Used in an EX8200 Switch.

Before you begin packing a switch component, ensure that you have the following parts and tools available:

  • Antistatic bag, one for each component

  • Electrostatic discharge (ESD) grounding strap

Caution

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack EX8200 switch components:

  • Place individual components in antistatic bags.

  • Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.

  • Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.

  • Securely tape the box closed.

  • Write the RMA number on the exterior of the box to ensure proper tracking.



Packing a Line Card Used in an EX8200 Switch

If you are returning a line card to Juniper Networks for repair or replacement, pack it as described in this topic.

Before you begin packing a line card:

Caution

Do not stack line cards on top of one another or on top of any other component. Place each line card separately in an antistatic bag.

To pack a line card:

  1. Place the line card in the antistatic bag.
  2. Place the line card in the shipping carton.
  3. Place the packing foam on top of and around the line card.
  4. Close the top of the cardboard shipping box and seal it with packing tape.
  5. Write the RMA number on the exterior of the box to ensure proper tracking.