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Troubleshooting with Chassis and Interface Alarm Messages on the SRX550 Services Gateway

 

When the services gateway detects an alarm condition, it lights the red or yellow alarm LED on the front panel as appropriate. For a detailed description of the alarm condition, issue the show chassis alarms CLI command.

There are two classes of alarm messages:

  • Chassis alarms—Indicate a problem with a chassis component such as the cooling system or power supply.

  • Interface alarms—Indicate a problem with a specific network interface.

Examples:

user@host# run show chassis alarms

user@host> show chassis fpc pic-status

For more information about the show chassis alarms command, see the Monitoring and Troubleshooting for Security Devices.

Table 1 describes alarms that can occur for a services gateway chassis component.

Table 1: Alarms for Services Gateway Chassis Components

Component

Alarm Conditions

Action

Alarm Severity

Boot media

The services gateway boots from an alternate boot device.

If the internal flash fails at startup, the services gateway automatically boots itself from the alternative boot device (USB storage device).

If you configured your services gateway to boot from an alternative boot device, ignore this alarm condition.

If you did not configure the services gateway to boot from an alternative boot device, contact JTAC.

Yellow (minor)

Gigabit-Backplane Physical Interface Module (GPIM)

A GPIM has failed.

Contact JTAC.

See Juniper Networks Technical Assistance Center

Red (major)

Hardware components on the services gateway

The services gateway chassis temperature is too high.

Yellow (minor)

The services gateway fan has failed.

Place your hand near the exhaust vents at the rear of the chassis to determine whether the fan is pushing air out of the chassis.

Replace the failed fan and contact JTAC.

Red (major)

Note

For more information about alarms, see the Monitoring and Troubleshooting for Security Devices.