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Return Procedure for the SRX550 Services Gateway

 

To return an SRX550 Services Gateway or component to Juniper Networks for repair or replacement:

  1. Determine the part number and serial number of the services gateway or component.
  2. Obtain a Return Materials Authorization (RMA) number from JTAC.Note

    Do not return the services gateway or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

  3. Pack the SRX550 Services Gateway or component for shipping.

For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html.

For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).