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Return Procedure for the SRX3600 Services Gateway

 

If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer via collect freight.

For more information about return and repair policies, see the customer support Web page at https://www.juniper.net/support/guidelines.html .

To return a services gateway or component to Juniper Networks for repair or replacement:

  1. Determine the part number and serial number of the services gateway or component. For the serial number locations of cards and modules such as MPCs, SPCs, port modules and Routing Engines, see the SRX5400, SRX5600, and SRX5800 Services Gateway Card Reference   at www.juniper.net/documentation/.
  2. Obtain a Return Materials Authorization (RMA) number from JTAC.Note

    Do not return the services gateway or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

  3. Pack the services gateway or component for shipping.

For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html .

For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).