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Return Procedure for the SRX240 Services Gateway


Follow the tasks list provided in Table 1 to return an SRX240 Services Gateway or component to Juniper Networks for repair or replacement:

Table 1: Return Procedure for SRX240 Services Gateway



For more information, see


Determine the part number and serial number of the services gateway or component.

Locating SRX240 Services Gateway Component Serial Number and Agency Labels


Obtain a Return Materials Authorization (RMA) number from JTAC.

Juniper Networks Technical Assistance Center


Pack the SRX240 Services Gateway or component for shipping.

Packing the SRX240 Services Gateway and Components for Shipment


Do not return the device or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

For more information about return and repair policies, see the customer support webpage at

For product problems or technical support issues, open a support case using the Case Manager link at or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).