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Return Procedure for the SRX210 Services Gateway


Follow the tasks list provided in Table 1 to return an SRX210 Services Gateway or component to Juniper Networks for repair or replacement:

Table 1: Return Procedure for SRX210 Services Gateway



For more information, see


Determine the part number and serial number of the device or component.

Locating an SRX210 Services Gateway Component Serial Number and Agency Labels


Obtain a Return Materials Authorization (RMA) number from JTAC.

Contacting Customer Support


Pack the SRX210 Services Gateway or component for shipping.

Packing the SRX210 Services Gateway and Components for Shipment


Do not return the device or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

For more information about return and repair policies, see the customer support Web page at

For product problems or technical support issues, open a support case using the Case Manager link at or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).