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Return Procedure for the SRX100 Services Gateway


To return an SRX100 Services Gateway or component to Juniper Networks for repair or replacement:

  1. Determine the part number and serial number of the device or component. See Locating the SRX100 Services Gateway Component Serial Number and Agency Labels.
  2. Obtain a Return Materials Authorization (RMA) number from JTAC. See Contacting Customer Support.Note

    Do not return the device or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

  3. Pack the SRX100 Services Gateway or component for shipping. See Packing the SRX100 Services Gateway and Components for Shipment.

For more information about return and repair policies, see the customer support Web page at

For product problems or technical support issues, open a support case using the Case Manager link at or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).