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Return Procedure for the AX411 Access Point


Follow the task list provided in Table 1 to return an AX411 Access Point or component to Juniper Networks for repair or replacement.

Table 1: Return Procedure for the AX411 Access Point or Component



For More Information


Determine the part number and serial number of the device or component.

Locating the AX411 Access Point Component Serial Number and Agency Labels


Obtain a Return Materials Authorization (RMA) number from JTAC.

Contacting Customer Support


Pack the access point or component for shipping.

Packing the AX411 Access Point or Component for Shipment


Do not return the device or any component to Juniper Networks unless you have first obtained a Return Material Authorization (RMA) number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

For more information about return and repair policies, see the customer support webpage at

For product problems or technical support issues, open a support case using the Case Manager link at or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).