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Returning a QFX5120 Switch or Component for Repair or Replacement

 

If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the chassis if you need to return the switch. If you need to return one or more components, determine the serial number for each component.
  2. Obtain an RMA number from JTAC as described in Contacting Customer Support to Obtain Return Material Authorization.Note

    Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the switch or component for shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .