Packing an EX4300 Switch or Component for Shipping
If you are returning an EX4300 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
Followed all the steps listed in Contacting Customer Support to Obtain Return Material Authorization.
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain Return Material Authorization.
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Packing an EX4300 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper Networks, you need to pack the switch securely in its original packaging to prevent damage during transportation.
Before you pack the switch:
- On the console or other management device connected to
the switch, enter the CLI operational mode and issue the following
command to shut down the switch software:
user@switch> request system halt
Wait until a message appears on the console confirming that the operating system has halted.
- Disconnect power from the switch by performing one of
If the power source outlet has a power switch, set it to the OFF (
If the power source outlet does not have a power switch, gently pull out the male end of the power cord connected to the power source outlet.
- Remove the cables that connect the switch to all external devices. See Disconnecting a Fiber-Optic Cable.
- Remove all optical transceivers installed in the switch. See Removing a Transceiver.
Ensure that you have the following parts and tools available to pack the switch:
Phillips (+) screwdriver, number 2
The original switch packing material (cardboard box, accessory box and its contents, and foam padding)
ESD grounding strap
Do not pack the switch in anything except its original container or the switch might be damaged in transit.
To pack the switch:
- If the switch is installed in a rack or cabinet, have one person support the weight of the switch while another person unscrews and removes the mounting screws.
- Remove the switch from the rack or cabinet and place the switch on a flat, stable surface.
- Use the screwdriver to remove the rack-mounting brackets from the switch chassis.
- Place the switch in an antistatic bag.
- Place the bottom portion of the packaging foam in the shipping carton.
- Place the switch inside the cavity in the bottom packaging foam.
- Place the top portion of the packaging foam on top of the switch.
- If you are returning accessories or field-replaceable units (FRUs) with the switch, pack them as instructed in Packing EX4300 Switch Components for Shipping.
- Place the accessory box vertically by the rear end of the chassis in the shipping carton.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
Packing EX4300 Switch Components for Shipping
To pack the switch components, follow the instructions here.
Ensure that you have the following parts and tools available:
Antistatic bag, one for each component
ESD grounding strap
Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.
To pack the switch components:
Place individual components in antistatic bags.
Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.
Securely tape the box closed.
Write the RMA number on the exterior of the box to ensure proper tracking.