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Packing an EX-series Switch or Component for Shipping

If you are returning a switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you begin packing an EX-series switch or component, ensure you have:

  • Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain Return Materials Authorization.
  • Obtained an RMA number.
  • Obtained the following tools and parts:
    • Blank panels to cover empty slots (for switch return)
    • Electrostatic bag or antistatic mat, one for each component
    • Electrostatic discharge (ESD) grounding wrist strap
    • Flat-blade screwdriver, approximately 1/4 in. (6 mm)
    • Phillips (+) screwdrivers, numbers 1 and 2

This topic describes:

Packing an EX-series Switch for Shipping

To pack an EX-series switch for shipping:

  1. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect the strap to the ESD point on the chassis or to an outside ESD point if the switch is disconnected from earth ground. For more information about ESD, see Preventing Electrostatic Discharge Damage.
  2. On the console or other management device connected to the switch (to the master switch in a virtual chassis), enter the CLI operational mode and issue the following command to shut down the switch software:
    user@switch> request system halt

    Wait until a message appears on the console confirming that the operating system has halted. For information about the request system halt command, see the JUNOS Software System Basics and Services Command Reference at https://www.juniper.net/techpubs/software/junos/junos90/index.html.

  3. Disconnect power from the switch by performing one of the following:
    • If the power source outlet has a power switch, set it to the OFF (0) position.
    • If the power source outlet does not have a power switch, gently pull out the male end of the power cord connected the power source outlet.
  4. Remove the cables that connect the switch to all external devices.
  5. Remove all field-replaceable units (FRUs) from the switch.
  6. If the switch is installed on a wall or rack, have one person support the weight of the switch while another person unscrews and removes the mounting screws.
  7. Cover the switch with an ESD bag, and place the packing foam on top of and around the switch.
  8. Place the switch in the shipping carton.
  9. If you are returning accessories or FRUs with the EX-series switch, pack them as instructed in Packing EX-series Switch Components for Shipping.
  10. Replace the accessory box on top of the packing foam.
  11. Securely tape the box closed.
  12. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing EX-series Switch Components for Shipping

Caution: Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship EX-series switch components:

  • Place individual boards in electrostatic bags.
  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
  • Securely tape the box closed.
  • Write the RMA number on the exterior of the box to ensure proper tracking.
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