Return Procedure for the SRX3400 Services Gateway
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at https://www.juniper.net/support/guidelines.html .
To return a services gateway or component to Juniper Networks for repair or replacement:
- Determine the part number and serial number of the services
gateway or component. For the serial number locations of cards and
modules such as MPCs, SPCs, port modules and Routing Engines, see
the SRX5400, SRX5600, and SRX5800 Services Gateway Card Reference
- Obtain a Return Materials Authorization (RMA) number
from JTAC.
Note Do not return the services gateway or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.
- Pack the services gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html .
For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).
Related Documentation
Listing the SRX3400 Services Gateway Component Serial Numbers with the CLI
Locating the SRX3400 Services Gateway Chassis Serial Number Label
Locating the SRX3400 Services Gateway IOC Serial Number Label
Locating the SRX3400 Services Gateway NPC Serial Number Label
Locating the SRX3400 Services Gateway Routing Engine Serial Number Label
Locating the SRX3400 Services Gateway SRX Clustering Module Serial Number Label
Locating the SRX3400 Services Gateway SFB Serial Number Label
Locating the SRX3400 Services Gateway SPC Serial Number Label