Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
- On the Web: Using the Case Manager link at https://www.juniper.net/support/
- By telephone:
- From the US and Canada: 1-888-314-JTAC
- From all other locations: 1-408-745-9500
Note: If contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.