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    Contacting Customer Support

    Contacting Customer Support

    You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, seven days a week in one of the following ways:

    • On the Web, using the Case Manager link at:

      http://www.juniper.net/support/

    • By telephone:

      From the US and Canada: 1-888-314-JTAC

      From all other locations: 1-408-745-9500

      If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

    Information You Might Need to Supply to JTAC

    When requesting support from JTAC by telephone, be prepared to provide the following information:

    • Your existing case number, if you have one
    • Details of the failure or problem
    • Type of activity being performed on the router when the problem occurred
    • Configuration data using one or more of the show commands

    Published: 2010-10-18