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Information You Might Need to Supply to JTAC


When requesting support from JTAC by telephone, be prepared to provide the following information:

  • Your existing case number, if you have one

  • Details of the failure or problem

  • Type of activity being performed on the services gateway when the problem occurred

  • Configuration data displayed by one or more show commands

  • Your name, organization name, telephone number, fax number, and shipping address