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Contacting Customer Support

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:

  • On the Web, using the Case Manager link at:

    http://www.juniper.net/support/

  • By telephone:

    From the US and Canada: 1-888-314-JTAC

    From all other locations: 1-408-745-9500

    If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

When requesting support from JTAC by telephone, be prepared to provide the following information:

  • Your existing case number, if you have one
  • Details of the failure or problem
  • Type of activity being performed on the router when the problem occurred
  • Configuration data using one or more of the show commands

Published: 2010-01-27

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