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Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:
- On the Web, using the Case Manager link at:
- By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
- Your existing case number, if you have one
- Details of the failure or problem
- Type of activity being performed on the router when the problem occurred
- Configuration data using one or more of the show commands
