Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Contacting Customer Support

    You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:

    • On the Web, using the Case Manager link at:

    • By telephone:

      From the US and Canada: 1-888-314-JTAC

      From all other locations: 1-408-745-9500

      If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

    When requesting support from JTAC by telephone, be prepared to provide the following information:

    • Your existing case number, if you have one
    • Details of the failure or problem
    • Type of activity being performed on the router when the problem occurred
    • Configuration data using one or more of the show commands

    Published: 2010-10-15