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Returning an EX3400 Switch or Component for Repair or Replacement


If you need to return an EX3400 switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the component. For instructions, see Locating the Serial Number on an EX3400 Switch or Component.
  2. Obtain an RMA number from JTAC as described in Contacting Customer Support to Obtain Return Material Authorization.Note

    Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the switch or component for shipping as described in Packing an EX3400 Switch or Component for Shipping.

For more information about return and repair policies, see the customer support page at